Referral Transcriptionist & Medical Record Coordinator

About the role

Department/Unit: Patient Engagement Center

Work Shift: Day (United States of America)

Salary Range

$46,947.00 - $65,726.00

The Referral Transcriptionist – Medical Record Coordinator is responsible for transcribing referrals from external providers with a high degree of accuracy. Including review of medical record history/chart to interpret radiological hazards (ie: Pacemakers). This function identifies STAT Referrals and routes external referrals to appropriate Workqueues. High degree of accuracy is required to ensure timely and accurate scheduling.

Additionally, all new visits and specialty referrals require obtaining medical records from Physician Offices and Hospitals to ensure Providers have the patient's medical record history in advance of scheduled services.

Essential Duties and Responsibilities

• In Epic, transcribe incoming referrals into orders, from our Community Physicians, with high degree of accuracy to ensure appropriate routing to Scheduling WQ’s for timely and accurate scheduling of physician and medical imaging orders.
• Must interpret information provided on referrals to ensure accurate diagnosis and medical information; review medical history to ensure no patient harm due to implants.
• Contact external Provider offices and Hospitals for medical records for all new visits and referrals to specialty services.
• Manage returned mail to the Patient Engagement Center, following up with provider offices to obtain accurate patient information and updating Epic accordingly.
• Complete reconciliation of incoming medical records to ensure all medical record information received is complete. Upload to the patient’s encounter in Epic.
• Demonstrates effective teamwork by interacting in a positive manner with colleagues and creating a collaborative work environment. Initiates open communication, conveys positive intent, offers to assist colleagues to ensure all tasks are completed timely.

Functional Competencies

• Attention to detail; ability to interpret information accurately
• Excellent keyboard skills
• Excellent customer service; interpersonal skill
• Ability to work productively in a team environment
• Strong organizational skill
• Excellent Time Management

Qualifications

• High School Diploma/G.E.D. - required
• Associate's Degree - preferred
• Demonstrated success in customer service; 3–5 direct customer/patient experience with expectation of high accuracy of detailed information; Ability to manage high volume and quick turnaround of information needs. - required
• Understanding of medical record information; medical terminology - required
• Ability to handle high volume workload and stressful environment
• Strong ability to multi-task and prioritize workload
• Ability to engage patients/customers in a calm, respectful manner; regardless of tone or attitude of patient/customer via telephone
• Demonstrated attention to detail with minimal error
• Ability to interpret information and transcribe
• Computer literacy with strong keyboard skill; ability to manage fax transmittals via PDF software.

Equivalent combination of relevant education and experience may be substituted as appropriate.

Physical Demands

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Talking - Constantly
• Hearing - Constantly
• Repetitive Motions - Constantly
• Eye/Hand/Foot Coordination - Constantly

• Thank you for your interest in Albany Medical Center!
• Albany Medical Center is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

• Thank you for your interest in Albany Med Health System!
• Albany Med Health System is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.