Refinance Coordinator

Why GLS?

Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.

People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.

Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!

Benefits

GLS offers the below great benefits for your amazing work!

• Competitive base pay and performance bonuses, dependent on role
• Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability o 401K with employer match and 100% immediate vesting
• Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
• Paid Volunteer Time Off (VTO) Annually
• Tuition Reimbursement
• Parental Leave
• Business casual work environment

What does it mean to be a Senior Refinance Coordinator at GLS?

The Sr. Refinance Coordinator is responsible for serving as the first point of contact for new GLS applicants seeking to refinance their automobile loans. This position will quickly establish rapport and clearly communicate program benefits, as well as use attention to detail skills to review documents, update systems, and manage the refinance pipeline through to completion.

How will you drive value within the organization as a Senior Refinance Coordinator?

• Proactively call new GLS refinance applicants to introduce the program, establish rapport, and explain the refinance process in clear, customer-friendly terms
• Discover and understand each applicant's primary reason for refinancing to build trust and reinforce program value throughout the process; clearly communicate loan requirements, benefits, and next steps
• Provide exceptional customer service through active listening, timely follow-up, and professional communication
• Accurately notate applicant interactions and progress in internal systems to maintain transparent and complete records
• Review applicant documents for accuracy and completeness; partner with applicants to resolve missing or incorrect information
• Navigate multiple lending systems to process, track, and manage applicant pipelines with efficiency and accuracy
• Multi-task effectively to balance a high volume of new applications with operational precision
• Partner with internal teams to ensure smooth handoff of applicant files and timely loan processing
• Maintain acceptable turnaround times to support departmental goals and customer satisfaction targets
• Maintain electronic records and files that support work performed, results, and outcomes
• Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates and members of management
• Perform additional assignments and special projects as required by the needs of the company or as directed by management

What should you already know to be successful as a Senior Refinance Coordinator?

• High school diploma or equivalent required
• Minimum 2 years of customer service or call center experience strongly preferred
• Financial services or auto industry experience preferred
• Excellent organizational skills with great attention to detail
• Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness
• Excellent interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business
• Strong verbal and written communication skills
• Team player that can adapt in a fast pace and changing environment
• Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required
• Commitment to exemplifying the organizational core values and key competencies
• Ability to think strategically and deliver tactically

Employment Requirements

• This position is full-time
• Must be flexible to work departmental operating days and times which include Monday through Saturday, 8:00am-8:00pm
• This is a non-exempt level position whereby business need will dictate the exact work schedule which should be expected to vary at times. Typical schedule includes two shifts per week until 8pm and every third Saturday until 12pm.
• Regular, predictable attendance is required, including in excess of 40 hours as business demands dictate
• Evening and weekend work may be required as job duties demand