Refreshment Attendant

Job Overview

Takes inventory and restocks guestroom Mini Bars on a daily basis. Maintains product quality, accurate charges, stock control and Fairmont presentation standards.

Ability to

• Identify expired, damaged or missing Mini Bar products.
• Rotate stock using first-expiring, first-out (FEFO) procedures.
• Follow guestroom entry, privacy and Do Not Disturb procedures.
• Use carts, equipment and supplies safely.
• Report discrepancies, billing exceptions and maintenance issues.
• Coordinate with Housekeeping, Front Office and Engineering.
• Work flexible hours, including weekends, and cooperate with colleagues.

Physical Abilities

• Endure various physical movements throughout the work areas.
• Reach 1-2 feet.
• Remain in stationary position for 30 minutes - 2 hours throughout work shift.
• Constant standing and walking throughout shift
• Exert physical effort in transporting food and drinks (20-40 pounds).
• Frequent lifting, kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Essential Job Functions

• Consistently offer professional, friendly and engaging service
• Replenish the in-room refreshment centers
• Execute room deliveries as required
• Perform administrative tasks such as reporting, inventory, and ordering
• Follow company policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Maintain complete knowledge of:
• All items stocked in Mini Bars.
• and strictly abide by state liquor regulations
• services and facilities (i.e., hours of operation, menus, price range).
• Cleanliness, sanitation and organization of work areas; rectify any deficiencies.
• P.O.S and manual systems.
• Generate and distribute charges for Mini Bar use in each guestroom.
• Legibly document orders when system is down and distribute food orders to Kitchen.
• Retrieve all alcoholic beverage items from bar and serve to guest.

Qualifications & Requirements

• High school diploma or equivalent preferred; relevant experience considered.
• Previous hotel, Mini Bar, inventory, housekeeping or F&B experience preferred.
• Luxury hospitality experience and strong guest service awareness an asset.
• Communicate clearly and courteously with guests and colleagues.
• Read product labels, maintain legible records and use basic arithmetic.
• Meet applicable age requirements for assigned alcoholic-beverage duties.
• Complete required alcohol-awareness, food safety and safety training.
• Use hotel SmartCube, property management and inventory systems or tablets.
• Be organized, detail-oriented, reliable and able to work independently.
• Complete daily room assignments and adjust to changing priorities.
• Exercise integrity and protect guest confidentiality and hotel inventory

Additional Information: What's in it for You?

• Generous Paid Time Off: Enjoy a healthy work-life balance with our paid time off policy.
• Comprehensive Health Coverage: Access Medical, Dental, and Vision Insurance to keep you and your family healthy.
• 401K Plan: Secure your future with our competitive 401K retirement savings plan.
• Complimentary Shift Meal: Savor delicious meals on us during your shifts!
• Exclusive Employee Benefit Card: Unlock discounted room rates at Accor hotels worldwide, making travel more affordable.
• Professional Development: Enhance your skills with learning programs through our Academy, tailored for your growth.
• Make a Positive Impact: Get involved in our Corporate Social Responsibility initiatives, like Planet 21, and contribute to meaningful change.
• Career Advancement Opportunities: Take your career to new heights with opportunities for national and international promotions.