Regional Delivery Manager

About the role

We're AtkinsRéalis, a world class Engineering Services and Nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world.

Created by the integration of long-standing organizations dating back to 1911, we are a world-leading professional services company dedicated to engineering a better future for our planet and its people.

We deploy global capabilities locally to our clients and deliver unique end-to-end services across the whole life cycle of an asset including consulting, advisory & environmental services, intelligent networks & cybersecurity, design & engineering, procurement, project & construction management, operations & maintenance, decommissioning and capital.

The breadth and depth of our capabilities are delivered to clients in key strategic sectors.

We are 270+ talents operating under one Hub; diversified into different process groups - Recruitment, Lifecyle, Offboarding, Service Excellence and Contact Management.

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. We welcome you to bring your authentic self and create a better tomorrow with us. The future focussed HR organisation largely possess a strong Onshore Partnering Team and the Centre of Excellence, complimented by a robust Service Delivery Team offering top class services to employees from the HR People Hub, Bangalore.

About the Role

Join our future-focused HR organization, which boasts a strong Onshore Partnering Team and Centers of Excellence (CoEs), complemented by a robust Service Delivery Team. We are seeking a Regional Delivery Manager to be based at our AtkinsRéalis office in Bengaluru. This role is pivotal in ensuring top-class HR services to our employees from the HR Centre in Bengaluru.

What Is Your Role?

• Seamless Service Delivery: Implement HR initiatives to support business through a team of Subject Matter Experts. Proactively reinforce the service delivery proposition by rolling out fit-for-purpose initiatives aimed at improving employee experience and overall engagement in the region.
• Strategic Thinking: Influence critical decisions by collecting and inspecting insights from onshore Field HR (HR BPs and business units) to develop action plans for improving overall services from the HR Centre.
• Sustainable Delivery Path: Create a sustainable path for seamless delivery with robust investment in processes, workforce planning, retention of top talent, fostering innovation, and identifying and developing skills for the future.
• Advisory Role: Advise onshore teams on various HR processes/applications and take the lead on all HR matters/projects in the region, acting as an extended arm (Strategic Partner) for regions.

What Will You Contribute?

• Partnership Skills: Strong partnership skills and the ability to influence critical decisions. Experience in working in complex environments and managing stakeholder expectations while supervising the team is essential.
• Service Delivery Experience: A breadth of experience in Service Delivery, preferably in a leadership capacity. Exposure to functional roles such as Finance and IT is a plus. Experience in a COE HR model (HRBP, HR shared services, and HR COEs such as Reward, L&TD, etc.) is advantageous.
• Technical Know-How: Distinctive technical know-how, collaborative outlook, and business acumen for greater effectiveness. Experience/exposure in data and analytics is essential. Strong communication, negotiation, and interpersonal skills are assets for this senior role.

Measures & Metrics of Success

• Client Delight and Client Centricity: Achieve client delight scores above 90%.
• Service Delivery Excellence: Ensure a "right first time" rate of around 98% and Maintain rework below 2%.
• Highly Engaged and Motivated Staff: Achieve high Voice of Workforce scores (target at 90+).

What We Can Offer You

• Varied, interesting and meaningful work.
• A hybrid working environment with flexibility and great opportunities.
• Opportunities for training and, as the team grows, career progression or sideways moves.
• An opportunity to work within a large global multi-disciplinary consultancy on a mission to change the ways we approach business as usual.

What We Can Offer You

• Varied, interesting and meaningful work.

Meeting Your Needs

To help you get the most out of life in and outside of work, we offer employees 'Total Reward'.

Making sure you're supported is important to us. So, if you identify as having a disability, tell us ahead of your interview, and we'll discuss any adjustments you might need.

Additional Information

We care about your privacy and are committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use and transfer your Personal Data.

Link: Equality, diversity & inclusion | Atkins India

• Worker Type
• Employee
• Job Type
• Regular

At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.