Regional Director of Operations- Le Pain Quotidien

About the role

• Be home in time for dinner!
• At Le Pain Quotidien, we believe exceptional hospitality starts with purpose, in our ingredients, our standards, and how we care for people. When you join LPQ, you become part of a 35-year-old beloved brand built on warmth, community, and connection.
• From the bread we bake to the experiences we create, we take pride in doing things the right way, every day. Regular guests become familiar faces, teammates support one another, and every shift feels purposeful.
• We also offer something different from many restaurant environments: a more predictable schedule, a sustainable pace, and the ability to build a career without sacrificing your life outside of work.
• As part of Convive Brands, you'll have opportunities to grow your career across a portfolio of restaurant concepts, including California Pizza Kitchen and Little Beet.
• At LPQ, you're not just joining a restaurant, you're joining a place where you can develop your skills and career, take pride in your work, and be part of building a strong community.

About the role

We are seeking a dynamic and strategic Regional Director of Operations who will be instrumental in overseeing the operational excellence of Le Pain Quotidien in the designated region. This role reports directly to Le Pain Quotidien's SVP of Operations and can be based in the Washington DC or Los Angeles markets and requires regular travel between the DMV and California to support restaurants and business initiatives across both regions.

As the Regional Director of Operations, you will be responsible for leading and optimizing the operational performance of multiple Le Pain Quotidien locations within your assigned region. This role requires a seasoned operations leader with a passion for delivering exceptional guest experiences and ensuring the brand's standards are consistently met.

Responsibilities

• Develop and execute operational strategies in alignment with the overall brand vision and business objectives
• Provide leadership, guidance, and support to General Managers and District Managers within the region
• Oversee the operations of multiple Le Pain Quotidien locations, ensuring consistent service, quality, and adherence to brand standards
• Collaborate with site leaders to achieve operational excellence and financial targets
• Uphold and enhance the guest experience by implementing and maintaining high-quality standards across all operational aspects.
• Implement quality assurance measures and continuously improve operational processes
• Work collaboratively with the finance team to develop and manage budgets for each location
• Monitor financial performance, analyze variances, and implement corrective actions to achieve profitability targets
• Collaborate with marketing and other support functions to ensure operational alignment with overall brand strategy
• Provide feedback and insights to support menu development, marketing initiatives, and guest engagement
• Oversee training programs for restaurant staff, emphasizing the importance of customer service, brand values, and operational procedures
• Support leadership development initiatives to foster a strong talent pipeline
• Collaborate with the supply chain team to optimize inventory management, control costs, and ensure the availability of high-quality ingredients
• Implement sustainable and efficient sourcing practices
• Ensure compliance with health and safety regulations and standards.
• Implement and oversee health and safety protocols to maintain a safe working environment for staff and guests

Qualifications

• Proven experience in a senior operations role within the restaurant or hospitality industry
• Strong leadership and team management skills
• Demonstrated success in multi-unit management
• Financial acumen and experience managing budgets
• Excellent communication and interpersonal skills
• Problem-solving ability and a proactive approach to operational challenges

Benefits

• Enrollment in Company-contributed health care plan
• Managed time off
• 401k with up to 4% match after ninety (90) days of employment
• Life insurance coverage fully paid by the Company
• Quarterly gift card able to be used at any of our brands
• Monthly $127 transit stipend
• Pre-tax commuter benefits
• Company-contributed legal insurance coverage
• Monthly cell phone reimbursement of $35
• Company-contributed pet insurance
• Team member discounts at all our brands

The annualized salary range for this position (plus a bonus) is: $150,000-$175,000