Regional Manager, Client Operations, Southwest

About the role

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Clear Channel Outdoor

Job Summary

The Regional Manager, Client Operations, leads a geographically distributed team providing consistent, timely sales and campaign support across assigned markets. As a partner to regional and Sales leadership, this role oversees workflows, resource allocation, service standards, and campaign execution from proposal development through fulfillment and post-campaign support.

The role develops team capabilities, strengthens cross-functional coordination, and drives standardized processes to improve operational performance, increase seller capacity, and enhance the client experience.

Job Responsibilities

• Execute high-quality, data-driven sales proposals in partnership with National Account Executives, Campaign Strategists, and Market Experts, ensuring alignment with client objectives, expectations, and business priorities.
• Apply judgment to align proposals with Clear Channel Outdoor pricing strategy and inventory guidelines while delivering solutions that meet client needs.
• Own the end-to-end campaign workflow, including routing, inventory reservations, revisions, approvals, and contract readiness, ensuring a seamless experience for both internal stakeholders and clients.
• Partner with local markets to secure inventory and validate feasibility of proposed plans, resolving constraints and optimizing campaign outcomes to meet client expectations.
• Manage post-sale execution, including contract oversight, fulfillment coordination, and adherence to service-level expectations, ensuring campaigns are delivered accurately and on time for clients.
• Proactively communicate with Account Executives and internal stakeholders to manage revisions, optimizations, inventory approvals, and campaign updates, supporting clear, timely communication with clients.
• Monitor campaign delivery and performance by reviewing post-campaign reports, confirming proof of performance, and ensuring compliance with posting and take-down requirements, maintaining client confidence in campaign execution.
• Act as a client-facing partner to Account Executives, supporting client engagement and ensuring a high level of service by proactively addressing needs, resolving issues, and driving consistent, high-quality client experience throughout the campaign lifecycle.
• Perform other duties as assigned.

Job Qualifications

Education and Certifications

• Bachelor's degree in business, advertising, media, marketing, or equivalent combination of education, training, experience, or military experience.

Work Experience

• Two (2) + years in media planning, advertising operations, sales support, campaign management, or similar environment.
• Experience working in deadline-driven, cross-functional settings.

Skills

• Strong organizational skills with the ability to manage multiple projects, deadlines, and workflows in a fast-paced environment while maintaining a high level of accuracy.
• Analytical mindset with the ability to interpret client briefs, pricing guidelines, and inventory data to support development of effective campaign proposals.
• Solid understanding of basic financial concepts including rates, percentages, ratios, and pricing calculations.
• Strong written and verbal communication skills, with the ability to clearly document proposal details, revisions, and cross-functional requirements.
• Detail-oriented with the ability to identify inconsistencies, errors, or gaps in proposal materials and proactively resolve them.
• Collaborative team player who works effectively across Sales, Market teams, Strategy, and Campaign Coordination to support successful campaign execution.
• Ability to prioritize competing requests and adapt quickly to shifting business needs.
• Proficiency in Microsoft Office applications, particularly Excel (formulas and basic data analysis), PowerPoint, Outlook, and CRM or project management systems.

Competencies

• Achievement Orientation: Focusing efforts on meeting challenges and achieving high-quality results consistent with the organization's goals.
• Attention to Detail: Working in a conscientious, consistent, and thorough manner.
• Business Perspective: Using an understanding of business issues, processes, and outcomes to enhance business performance.
• Client Focus: Providing service excellence to internal and/or external clients.
• Collaborating with Others: Working together with others in a cooperative and supportive manner to achieve shared goals.
• Planning and Organizing: Reaching goals that are central to organizational success by making and following plans and allocating resources effectively.
• Problem Solving: Identifying problems and the solutions to them.

Physical Demands

• Employee must have the ability to sit and/or stand at a desk for a minimum of eight (8) hours a day and complete tasks requiring repetitive use of hands.
• Employee must have the ability to lift and move items up to 15 pounds.
• Employee must have the ability to see written documents and computer screens, and to adjust focus.
• This job is performed in a temperature-controlled office environment.
• Location
• Phoenix, AZ: 2325 East Camelback Road, Suite 250, 85016
• Position Type
• Regular

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