Regional Operations Director

About the role

Dexterra is seeking a Regional Operations Director, Custodial & Maintenance (C&M), US to lead a significant portfolio of operations and help shape the continued growth of our Custodial & Maintenance business.

Located in Denver and Reporting to the Division Vice President, C&M who is based in Canada, you will provide strategic and operational leadership across a diverse portfolio of client accounts, teams, and business initiatives. This is an opportunity for an experienced leader to broaden their impact, influence business outcomes, strengthen client partnerships, and contribute to the long-term strategic direction of a growing organization.

Frequent travel throughout the US is required as well as a valid passport.

In this role, you will

• Provide strategic and operational leadership across a diverse portfolio, translating business strategy into actionable plans that drive operational excellence, service consistency, and sustainable growth.
• Develop and manage operational and financial plans, including annual budgets, forecasts, resource requirements, and strategies to achieve financial and business objectives.
• Take ownership of financial performance and profitability, monitoring results, identifying risks and opportunities, and partnering with Finance to ensure effective reporting and oversight.
• Identify and pursue new business and revenue opportunities, working closely with Business Development and Sales on client negotiations, strategic bids, proposals, pricing, and cross-selling opportunities.
• Build and maintain trusted, long-term client relationships, maintaining a visible leadership presence and developing a strong understanding of client priorities, values, and business drivers.
• Champion client retention and service excellence, ensuring operational decisions and leadership practices consistently support strong client experiences.
• Lead, coach, and develop high-performing operational leaders and teams, establishing clear expectations, accountability, and a culture focused on results and continuous improvement.
• Partner with HR on workforce and succession planning, ensuring the organization has the talent and leadership capability required to support current operations and future growth.
• Identify and develop high-potential talent while supporting initiatives that attract, develop, engage, and retain exceptional employees.
• Monitor industry, client, and regional trends to anticipate challenges, identify growth opportunities, and strengthen Dexterra's market position and value proposition.
• Foster a safe, supportive, inclusive, and high-performance culture aligned with Dexterra's Vision and Values.

What You Bring

We're looking for a strategic, commercially minded leader who knows how to balance people, clients, operations, growth, and financial performance.

You bring

• Undergraduate degree in Business or a related field.
• 15+ years of operational experience within Facilities Management and/or the Building Management sector.
• 7-10 years of experience in strategic planning and execution.
• Demonstrated P&L management experience, with the ability to manage and influence profitability.
• Strong financial and commercial acumen.
• Excellent critical-thinking, analytical, and strategic-planning capabilities.
• Understanding of the technical elements required to successfully deliver facilities and building services.
• Proven ability to attract, develop, engage, and retain high-performing teams.
• Exceptional interpersonal, presentation, negotiation, and communication skills.
• Ability to manage competing priorities within a fast-paced, deadline-driven environment.
• Strong attention to detail with an executive-level understanding of the bigger picture.
• A valid passport and ability to travel frequently.
• Federal Government Security Clearance is considered an asset.

Additional information

If you're a strategic Facilities Management leader who thrives on building businesses, developing people, and delivering exceptional operational results, we'd love to hear from you.

What's in IT for You?

• Be part of an industry that's more important than ever!
• Career advancement opportunities.
• Whereas other companies are downsizing, we are growing!
• Be #1 on day 1 by joining an industry leader.