Regional Operations Manager

About the role

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Regional Operations Manager is responsible to provide outstanding client service by leading, monitoring and controlling region activity, with a focus on processes, systems and reporting. This role will also act as the single point of contact for the client on operational matters and support Regional initiatives and programs by driving compliance and consistent implementation and delivery.

Roles and Responsibilities

• Leadership / Staff Management
• Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success
• Proactively manage the Account Team, act as a coach and mentor
• Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors
• Supervise and manage engineers and maintenance staff including hiring, training and personal development
• Client/Stakeholder Management
• Pro-actively develop and manage Client relationships ensuring that expected service levels are achieved
• Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
• Deliver an exceptional quality of service to the Client, as reflected by Client feedback
• Serves as a single point of contact for the Account’s regional service delivery and escalation point for Local and Hub Leads
• Contribute to an Account Plan which meets Boeing outsourcing and JLL’s objectives for the account
• Develop and maintain a detailed understanding of the Boeing’s business and key factors influencing their requirement for our services
• Lead strong collaboration and teamwork within the account team, by including driving the development and implementation of IFM best practices and innovations.

Operations Management

• Oversee the maintenance and continuous operation of all building systems including: fire/life safety, mechanical (HVAC, plumbing, controls) electrical (lighting, UPS, PDU, generators, primary switch gear), cabling (data and voice, broad band), lighting and temperature controls systems, critical environments, light construction (painting, doors, locks), digital systems (fire alarm, duress, card access, CCTV), and Audio/Visual services. Utilize staff and contracting with outside vendors as necessary.
• Identify the maintenance objectives of the facility and incorporate those objectives into a documented plan that includes preventive, corrective and reliability maintenance procedures.
• Ensure the delivery of all operational requirements as per the client scope of work.
• Develop and implement operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems and consistency across the hub/countries
• Work with the respective account leads and site teams to address specific operational issues
• Support Regional Programs such as user experience programs, JLL system roll-outs, regional training programs/workshops and other initiatives as appropriate, through driving implementation and consistency across the hub/countries
• Drive Client specific programs such technology roll-outs, bench-marking, best practices etc.
• Actively work to ensure that the site’s financial operations are meeting or exceeding targets and financial processes as well as controls are adhered to at all times.
• Ensure compliance with JLL and client Health, Safety, Environment and Risk Management policies and procedures
• Ensure data integrity of all systems across the Hub and perform audits from time to time
• Oversee and monitor SLA/KPI performance across the region and support hub/countries to address issues and ensure they are meeting or exceeding target scores
• Generate reports and conduct presentations such as QBR’s as per the service delivery requirements and overall account management.
• Establish consistency in the monthly reporting in each county
• Procurement, Vendor and Contracts Management
• Work with the delivery teams to ensure vendors are well-managed, delivering services as per the contract
• Work with the Regional Procurement Manager to oversee all vendor contracts to ensure that they are professionally delivered at the right costs, well-monitored and re-procurement is initiated if needed and continually assessed to deliver best value to the client
• Must be able to work variable shifts in a 24/7 environment, including off hours, weekends, and emergency conditions.

Financial Management

• Deliver on regional/site/SBG operational budgets, including delivering contractual savings targets measured by achieving annual budget targets, and monthly/quarterly budget adherence targets as prescribed
• Ensure understanding of contract requirements across the organization
• Engage with individual sites to drive savings initiatives and keep savings tracker updated with all proper documentation
• Drive Energy savings and accurate energy data through PEERs, leveraging site teams
• Look for opportunities to cross-sell services.
• Contract Management
• Manage the change control process for Regional MSA and SOWs.

Skills/Qualifications

• Undergraduate degree in business administration, engineering, engineering technology or related field preferred.
• Minimum 5-8 years direct supervision of multi-building operations required.
• Strong organization skills and collaborative management style needed.
• Demonstrated technical expertise in facility related systems
• Working knowledge of computer applications including Word and Excel, PowerPoint, CAD, MS project, Visio. and CMMS systems
• Demonstrated verbal/written communication skills
• Proven record of excellent internal and external customer service

Additional information

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position: 95,000.00 – 115,000.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location: On-site –Seattle, WA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Benefits

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.