Regional Service Manager

About the role

Must be in the Los Angeles, CA area to be considered for this role.

Join the industry leading Smart Care Equipment Solutions team as a Service Manager in the Los Angeles market. The Service Manager partners with the Operations Director managing the business within a district to achieve sales and profitability budgets. This individual focuses on workforce management; reviews service delivery metrics, determines root causes of customer disputes, addresses operating expense inefficiencies, and supports Service Delivery Specialist development opportunities.

What You Will Do

• Manage daily work force flow, scheduling issues, vacation schedule, and the emergency service schedule for weekends and evenings
• Daily work with dispatchers on technician scheduling, service efficiency, schedule adherence, and contracted service completion
• Participate in New Technician on-boarding and implementing/executing a training plan
• Coach and empower Technicians to own their results and provides the tools and resources to achieve them
• Identifies the potential in an individual and aligns development activities to their abilities and talents
• Manage technician performance through coaching and direction under the direction of the Operations Director
• Review district performance with the Operations Director monthly to identify needed improvements to achieve sales and profitability budgets
• Work with Parts Department on parts issues, shipping, and delivery.
• Actively builds strong relationships with key stakeholders in the customer's organization
• Proactively works to manage customer relationships to effectively solve issues and demonstrate value

What is in it For You

• Utilize your managerial and leadership skills to support and lead a high-performing team
• Develop your skills in leading a workforce
• Become part of a field service support management team with advancement opportunities
• Competitive salary and benefits
• Access to best-in-class resources, and technology
• Position would be remote however in field with techs 2 to 3 days per week, Travel required, most of the technicians are in the Los Angeles, San Diego area

Basic Qualifications

Must meet one of the following

• Associate degree and two years people management experience.
• A combination of Smart Care experience, people management or education experience equivalent to a Bachelor's Degree (1.5 years' experience = 1 year post-secondary education).

Must have the following

• Must be able to read and write in English
• Immigration sponsorship not available for this role

Preferred Qualifications

• Commercial kitchen equipment repair, hospitality/hotel, restaurant, or business service industry experience preferred.
• Prior experience monitoring/assessing performance of yourself, other individuals, and organizations to make improvements or take corrective action.
• Proven record of meeting customer needs, quality service delivery, meeting business objectives, and the ability to lead a field service team.
• Good decision-making & problem-solving skills when handling challenging situations in a fast- paced environment.