Registered Nurse (RN) Pediatric Call Center

About the role

Department: 01450 GCMG Charlotte Pediatrics: Blakeney - Pediatrics: General

Status: Part time

Benefits Eligible

• Yes
• Hours Per Week: 24
• Schedule Details/Additional Information: Three 8hr shifts, Mon-Fri

Details of the position/day to day responsibilities

• Performs telephone triage with the pediatric population
• Position can be remote or in one of our call centers, but must live within 1hr of a call center

5 years of RN experience and pediatric experience preferred

Graduate from accredited school of nursing

Pay Range

$35.50 - $53.25

Essential Functions

• Performs telephone triage with diverse patient population.
• Assesses needed care and collaborates with patients, and others, to provide clinical solutions.
• Provides comprehensive nursing assessment in an untraditional nursing environment.
• Actively participates in team conferences and helps assess patient education needs.
• Notifies each practice, physician, and/or managed care client of all encounters with patients, parents or managed care clients regardless of follow-up needs before office opening.
• Notifies designated leadership of operational concerns.

Physical Requirements

• Work requires long periods of sitting and utilizing a telephone headset.
• Work requires walking, standing, lifting, reaching, stooping, bending, pushing and pulling.
• Must be able to lift 25 pounds.
• Must speak English and adapt to fit the patient audience while conveying information.
• Intact sense of sight, hearing, smell, and touch.
• Good finger dexterity.
• Critical thinking skills and ability to concentrate in a fast-paced environment with numerous interruptions.
• Must be able to respond quickly to changes in patient or call center conditions.

Education, Experience and Certifications

• Graduate from an accredited School of Nursing required.
• BSN preferred.
• Current license to practice as a Registered Nurse in the state of applicable state required.
• Must apply for and maintain a South Carolina Registered Nurse license and any other Registered Nurse licenses from states that new clients may reside in.
• Experience in telephone triage, pediatrics and ED triage is desired.BLS required per policy guidelines.

Pay and benefits

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.