Registered Nurse (RN) - Triage

About the role

Welcome to Cherry Health - video about Cherry Health

This is a part time (32 hours per week), benefit eligible, position typically working Monday - Thursday 8am - 5pm onsite at our downtown Grand Rapids location. After successfully completing training and demonstrating proficiency and competency in the role, there is potential for a hybrid work schedule.

This position is responsible for participating in patient assessment and providing care, education, and instruction to patients using symptom-based telephone triage.

Must adhere to the organizational Policies, Procedures, Code of Ethics, and all licensing and accreditation standards of the position. Must represent the organization's Mission in all actions and communications.

Essential Duties and Responsibilities

• Complete patient assessment, education and, as appropriate, patient scheduling telephonically.
• Utilize knowledge in conjunction with approved protocols and standards in advising patients and parents.
• Ensure call-backs are made as appropriate.
• Document nursing action in medical records utilizing defined standard.

• Participate in the quality assurance program for Contact Center.
• Meet personal/team qualitative and quantitative targets for Contact Center.

• May be required to translate other languages if applicable.
• Understands and adheres to CSHS's compliance standards as they appear in CSHS's Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.
• Keeps abreast of all pertinent federal, state and CSHS's regulations, laws, and policies as they presently exist and as they change or are modified.
• Strong critical thinking and decision-making abilities to quickly assess and prioritize patient needs.

Skills / Knowledge / Abilities

• Basic Life Support / CPR training according to requirements of license and/or certification.
• Effective communication and interpersonal skills.
• Ability to work independently and maintain self-direction.
• Working knowledge of computers and their applications preferred.
• Ability to work effectively and efficiently under tight deadlines and high volumes.

Values

• Collaboration
• Welcoming
• Innovation
• Integrity
• Professionalism
• EDUCATION / LICENSES / CERTIFICATES:

Registered Nurse in the State of Michigan x

Experience Required

• One-year professional clinical nursing experience; family practice experience preferred; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above.
• In lieu of the specified education and experience requirements, a proven capability to perform the essential functions of the job, as demonstrated by an equivalent combination of education, training and/or relevant work experience may be considered.

Equipment / Tools / Technology

• Desktop or Laptop computer
• Telephone with voicemail in Contact Center environment
• Networked copier/printer/facsimile
• Microsoft Apps (Mail, Word, Excel, PowerPoint, etc...)

Our Vision

Lives are transformed by creating a healthier community where every person has their best opportunity to thrive.

Benefits

Cherry Health has excellent benefit offerings dependent on employment status. Check out a sample of the benefits available to our team members below!

• Loan repayment through the NHSC and Michigan State Loan Repayment Program for select roles
• Medical, Dental and Vision Insurance for you and your family
• Generous Paid Time Off benefit - 4 weeks per year for full time
• Paid holidays - 8 full day paid holidays (Including Black Friday!) and 2 half day paid holidays!
• 403(b) Retirement Savings Plan with generous employer match - $ for $ match up to 5%
• MET and MESP 529 Savings Plans
• Pet Insurance!
• Employee Assistance Program