Registration/Disclosure Desk Supervisor
- Location
- Columbus, OH
- Listed
- 2 days ago
About the role
OH0701 Columbus Business Center
About the role
The Registration/Disclosure Desk Supervisor is responsible to manage the registration/lock process, disclosure and re-disclosure process. The Registration/Disclosure Desk Supervisor assigns responsibilities to the desk processing staff within the loan intake function, and coordinates workflows and pipelines.
Essential Functions
- Ensure compliance with Northwest policies and procedures, Federal/State regulations, Government Sponsored Entities (GSEs), Agencies (FHA; VA; USDA), third party investors, and vendors
- Communicate compliance requirements within the department
- Prepare various management statistics/reports
- Coordinate workflows and pipelines in platforms; Ensure knowledge of Encompass/Optimal Blue/Lender X, and all other related programs and software required to complete necessary tasks
- Monitor Optimal Blue and/or Pricing Automation tool for rate lock requests
- Supervise disclosure desk processing team
- Oversee Encompass pipelines for disclosure preparation and delivery to borrowers
- Monitor and assist in the disclosing of loan applications and lock confirmations, loan set-up tasks, and documentation follow-up requests; ensuring all necessary disclosures are sent within the regulatory 3-day timeframe
- Manage flood zone determination ordering and disclosure process
- Oversee change of circumstance requests; ensuring all loan re-disclosures are sent within the regulatory 3-day timeframe
- Assign responsibilities to disclosure staff within the loan setup/disclosure team
- Work to exceed production goals, where possible
- Recommend and assist in the implementation of product/delivery enhancements
- Monitor pipelines for loan registrations, loan lock confirmations, disclosures and appraisal tracking
- Manage upfront disclosure process to ensure timely delivery of all required disclosures, making sure all fees are in compliance to avoid negative monetary implications
- Maximize all technology tools available
Qualifications
- Associate's Degree finance/business related subject preferred
- Bachelor's Degree finance/business related subject preferred
- 5 - 6 years experience in the Mortgage Industry or Real Estate field preferred
- 3 - 5 years customer service experience and administrative experience required
- Ability to be very detail orientated
- Ability to analyze financial data
- Ability to understand financial markets and the effect of fluctuations in the economy on pricing practices
Equal opportunity and legal notices
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
From Northwest's careers page, first listed on Rolev.ai on November 8, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
Where is the Registration/Disclosure Desk Supervisor job at Northwest located?
This Registration/Disclosure Desk Supervisor position at Northwest is located in Columbus, OH. Always check Northwest's application page for specific state eligibility or relocation policies.
How do I apply for the Registration/Disclosure Desk Supervisor position at Northwest?
This listing links directly to Northwest's Workday application page. You can apply directly on Northwest's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.