Remote E-Billing Analyst

About the role

Rate: $26.00-$28.00/hour

Monday-Friday, 8:30am-5:30pm

Position summary

The e-Billing Analyst will be responsible for all aspects of invoice submissions via various e-billing platforms and resolving e-billing issues for the law firm's e-billed clients. Excellent communication and a high level of professional service to management, attorneys and other staff is required to succeed in this role. Must have a high level of customer service, professionalism, and interpersonal skills. The role requires various interactions with all levels of management, amid a fast-paced, deadline driven environment.

Job qualifications

• Associate Degree or advanced degree preferred with concentration in Business, Accounting, or Finance. Commensurate experience may be considered in lieu of education, based upon candidate's overall employment history
• Minimum two years of hands-on e-Billing experience in a law-firm or professional organization required. Four years of experience preferred.
• Aderant, Elite, LawTime (or equivalent) legal accounting software experience.
• Hands on familiarity with multiple e-billing vendor systems and outside counsel guidelines.
• Strong technology and office skills, including advanced proficiency in Excel, Word and Outlook, and ability to create, edit, and present complex data, analyses, and ad hoc reports.
• Excellent written and verbal communication skills along with an aptitude for working with numbers and being a team player.
• Detail-oriented with a customer service approach and attitude for problem-solving.
• Anticipate work needs, organize workflow; follow through with minimal direction and follow up independently
• Multi-task, use time efficiently and perform professionally and at a high level under tight deadlines and in a fast-paced ever-changing work environment, and successfully prioritize and adapt to changing demands.
• Flexibility to adjust to varied situations and possibly work weekends or evenings as needed.
• Able to influence/steer at a senior and executive level within and outside client groups

Supervision

• Number and title(s) of direct reports (if any): N/A
• Received: Financial Support Service Manager, Financial Support Services Supervisor, Account Manager, or Account Supervisor

Job relationships

• Internal: This position works closely with the Financial Support Services team
• External: Clients

Job duties

(* denotes an "essential function")

• *Work directly with the client's E-billing Manager on any ad-hoc e-bill related management/client requests
• *Responsible for the submission of electronic invoices and accruals to clients on monthly basis, overseeing the transition of clients to e-billing, and providing follow-up support to attorneys, and clients in all aspects related to electronic billing
• *Handle heavy volume of highly complex e-submission assignments for key corporate clients; ensure all client guidelines, internal protocol, and firm's guidelines are followed during submission process
• *Act as liaison between billing attorney/secretarial staff, and clients' staff assigned to electronic billing by providing expert level subject matter support
• *Liaise with billing attorney/secretary, and client representatives in the resubmission of invoices; ensure corrective action is in place for future submissions
• *Populate, maintain, and update data for assigned clients in the billing system and clients' external web applications; ensure all relevant information is updated and correlated in the firm's billing system
• *Work collaboratively with department's supervisor to support e-billing systems by adding/removing user accounts, resetting passwords, assigning proper security levels, entering budgets, status reports, and matter profiles in various sub-systems
• Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and rejected invoices
• Promote effective work practices, working as a team member, and show respect for co-workers