Remote Mortgage Loan Officer (Chicago, IL)

About the role

About the team At Zillow Home Loans, we're at the forefront of revolutionizing the home financing experience. As part of Zillow Group's FinTech division, you'll help reshape how consumers buy, sell, and finance homes while working in a collaborative, high-energy environment. We're a team of innovators, problem solvers, and creative individuals pushing the boundaries of the mortgage industry.

Mortgage Loan Officers at Zillow Home Loans, drive their success through one of two specialized lending teams. One team leverages a high volume, lead driven, phone-based environment for Loan Officers who excel at high-frequency conversion and scaling customer relationships quickly.

The other team focuses on a consultative, market-based model for those who thrive on building long-term strategic partnerships with Zillow Preferred Agents. Both teams are core to our purchase-focused mission and are equally backed by Zillow's industry-leading technology, brand, centralized operations, and leadership support.

Whether you find your edge in data-driven, lead-responsive execution or in nurturing a local professional network, both paths offer a high-impact career within the Zillow ecosystem. About the role This is an opportunity to grow your career as a purchase-focused Mortgage Loan Officer originating home loans for customers introduced through Zillow's ecosystem.

You'll guide borrowers from first contact through funding while delivering a best-in-class customer experience. Based on your background and strengths, you may operate in either a high-volume, digitally driven environment or a relationship-based, market-focused model.

Success in this role comes from responsiveness, execution, and performance in a structured, metrics-driven organization-supported by Zillow's brand, platform, and operational scale. You Will Get To: Originate and manage purchase mortgage loans from application through closing while ensuring compliance with all requirements.

Convert company-provided purchase opportunities into funded loans through proactive follow-up and effective borrower consultation. Build strong relationships with customers and, where applicable, with Zillow Preferred Agents and local partners. Manage an active pipeline while meeting defined service levels, productivity metrics, and funding expectations.

Leverage Zillow's CRM, loan origination systems (LOS), and data-driven tools to manage pipeline health and customer engagement. Partner with centralized processing, underwriting, and closing teams to move loans efficiently. Deliver a consistent, high-quality customer experience through phone, email, and text communication.

Stay current on market trends, lending programs, and regulatory requirements to provide tailored financing solutions. Maintain active licensing, complete required education, and participate in ongoing professional development. This role involves the collection, storage, and use of your voiceprints (records of speech) for operational and compliance purposes.

In addition to a competitive base pay, employees in this role are eligible for incentive compensation. Actual amounts will vary depending on experience, performance, and location. "Remote" with restrictions. Your designated remote location is defined as your principal place of residence; which should be physically located within the state listed above. You may also elect to spend some time working at a company office.

Please note that your employment is contingent upon remaining in this location; any future requests to relocate to another state are subject to Company review and approval and may be denied based upon business need.

Who you are 3+ years of mortgage origination experience with a strong emphasis on purchase transactions, either as an active NMLS Loan Originator with state licenses or as a Loan Originator under a federal bank license. Completion of the 20-hour CORE Pre-Licensing Education and successful passage of the SAFE Mortgage Loan Originator Test - National Component with Uniform State Content.

Located within 75 miles of our Chicago, IL branc h. Proven success originating purchase loans in either: a high-volume, phone-based sales environment or an agent-centric referral model. Strong client service orientation with consultative sales skills and deep understanding of the mortgage process. Comfortable working in a structured, performance-driven environment with clearly defined KPIs.

Excellent verbal communication skills and ability to build trust quickly. Strong time management, organization, and pipeline management skills. Proficiency with CRM, LOS, and Microsoft products (Outlook, Word, Excel). Associate's or Bachelor's degree preferred.

Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds and encourage you to apply if you bring transferable skills or related experience. Get to know us At Zillow, we're reimagining how people move-through the real estate market and through their careers.

As the most-visited real estate platform in the U.S., we help people navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you'll be part of a company reshaping an industry and helping more people make home a reality. How we work is a key part of that transformation.

Through Cloud HQ, our strategic approach to distributed work, most employees have the flexibility to work from wherever they're most productive-enabling us to move fast, stay connected and deliver on our people promise.

Zillow is honored to be recognized among the best workplaces in the U.S. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2026, and included on TIME's America's Best Companies 2026 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry-and your career-forward, together. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies.

These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. We comply with applicable laws that prohibit discrimination in employment and recruitment.

If you have a disability or special need that requires accommodation during the recruitment process, please contact your recruiter directly. Qualified applicants will be considered for employment in accordance with applicable law. For Serbia applicants: For positions based in Serbia, ShowingTime Serbia, a member of Zillow Group, will be the employing entity for the role.

We comply with applicable laws that prohibit discrimination in employment and recruitment. If you require any support, adjustment or accommodation during the recruitment process, please contact your recruiter directly. Qualified applicants will be considered in accordance with applicable law.