Remote Support Specialist -Ashland, VA

About the role

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

• Learn about our benefits designed for you to Thrive at work and at home.
• We boldly go.
• Where is the work: On-Site (5 days)
• We boldly go.
• Where is the work: Remote within Geography

Primary Duties and Responsibilities

A Remote Support Specialist (RSS) is a unique position dedicated to supporting Trane Digital Services and Connected customers. The RSS will utilize Trane Connect and Command Center to enable/map/tune equipment analytics, view remote diagnostics, perform remote Digital Inspections, and capture follow-up items/details in the Trane Connect platform.

Duties include, but are not limited to, responding to on-demand call, monitoring critical building metrics, checking systems for operational integrity, and making small-scale adjustments to a building system program. The Remote Support Specialist is part of the Digital Services Team and works in collaboration with all other team members as well as customers.

Exceptional written and verbal communication skills are critical to the success of the RSS role.

Required Qualifications

• Technical diploma in the field of building mechanics, refrigeration, or industrial automation, and a minimum of five years of experience in a similar position, or an equivalent combination of work and education.
• Strong communication skills.
• Mathematical aptitude.
• Reasoning ability.

Physical Efforts

• The position holder must frequently stand and walk, use hands to feel and manipulate, speak, and listen.
• They may occasionally walk, reach, bend, kneel, squat, or crawl.
• They may also occasionally sit.
• They regularly lift and move objects weighing up to 10 pounds, frequently lift objects weighing up to 40 pounds, and occasionally lift objects weighing over 40 pounds.
• This position requires the ability to see up close, far away, and around oneself, distinguish depth and colors, and focus.

Work Environment

This position requires working outdoors, in mechanical rooms, and potentially in extreme conditions and temperatures. During the course of duties, the employee is often exposed to moving mechanical parts, heavy equipment, precarious and elevated locations, wet conditions, airborne vapors and particles, vibrations, and risks of electrical shocks (high voltages). They may occasionally be exposed to toxic or caustic chemicals. The noise level in the work environment is typically high.