Rental Agent

About the role

The NBCUniversal Studio Services team is looking for a collaborative, results-driven creative and self-motivated Rental Agent for our Lighting and Grip operation in Long Island City, NY. In this role you will be an important part of the operation's leadership team through maintaining the flow of Lighting and Grip equipment and paperwork while assisting in warehouse responsibilities.

What You'll Do

• Be a service-centric professional that develops and maintains positive relationships with customers and vendors of all levels of the production landscape: servicing their needs through excellent communication, exceptional responsiveness, resourceful solutions, and efficient pick-ups and deliveries
• Support the warehouse floor from the front with inventory ownership that shows superior organization, clear team communication about all order and equipment changes, and resolving unexpected challenges effectively, while keeping the health safety and training for the warehouse team as a high priority throughout
• Create and maintain a best-in-industry workflow process that has timely, accurate inventory levels and testing of all equipment always resulting in minimal downtime of resources and superior quality
• Be an order processing wizard cranking through film and television production requests for equipment packages, diligently sourcing and negotiating sub-rental deals with informed industry knowledge and delivering the order over the finish line with timely payment completion
• Own the accuracy of all customer and billing files - ensuring they are detailed with main packages, add-on's, exchanges, PO's, sub-rentals, missing/damaged equipment and returns to keep all aspects of our business up-to-date and successful

Let's Talk About You

• Process-driven - You organize, prioritize, and execute numerous orders in tandem with detail-orientation and strong problem-solving
• Communicates with ease - You have a way with words; written and verbal, regardless of with whom you are communicating
• Industry-insider - You are knowledgeable in motion picture and television lighting, grip, and electrical equipment, LED technologies and how they impact the industry, follow the trends of the media business, and know how production works
• Cool Under Pressure - You handle stressful situations with ease and professionalism while juggling multiple stakeholders and competing priorities
• Tech-savvy - You are an MS Office whiz, have experience with asset tracking, and if you know RT Pro (or any rental tracking software), it's a big plus!
• Self-starter - You are motivated, can work with minimal guidance, and can identify helpful resources to get the job done

What You Must Have

• 5+ years of expertise overseeing production support services within the Film and Television industry
• 2+ years working with and supporting multiple stakeholders, vendors, and customers
• 2+ years of experience with inventory management systems and warehouse needs

What Would Make You A Stand-Out

• Experience with RTPro (asset management software/billing system)
• Knowledge and experience with other Atlanta region studios and broader TV/film market
• Customer service experience
• Able to multi-task in a fast-paced environment
• 2+ years of experience leading others including coaching, mentoring, and directing work of a team
• Is detailed oriented and responsive
• Superior organizations skills - must possess the ability to manage multiple priorities

Additional Requirements

• Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

Pay and benefits

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $33.66-$38.47/hr