Rental Sales Agent

Europcar Mobility Group

At Europcar Mobility Group, our purpose is to help to change the way you move. We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respect and We move as one. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.

About the role

Car Rental Sales Agent- Dublin Airport.

Do you thrive in customer-facing positions and enjoy collaborating within a diverse team? We are looking for a Car Rental Sales Agent at our Dublin Airport location, reporting to the Customer Excellence and Revenue Manager. You will be first point of contact with the customer and will offer our clients an excellent standard of customer care. As a Car Rental Sales Agent you will be working in an environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process.

This is a shift position working a scheduled roster, with early starts and working 5/7 days between 5am-1am on a flexible basis.

Benefits

• Competitive Salary
• Commission scheme- on target earnings at €45,000.00 per annum.
• Starting 29 holidays (including bank holidays), increasing with length of service
• Medical refund scheme
• Enhanced statutory sick pay
• 1.5% employer matched Pension scheme
• Enhanced Maternity and Paternity benefits
• Access to Hubex benefits and discounts platform
• Life Assurance x2 basic salary
• Employee Assistance Programme
• Opportunities for career advancement and professional development
• Voluntary flu vaccination voucher
• Bike to Work Scheme

Key Responsibilities

• Drive sales of our ancillary products to meet monthly targets using our service bases sales process.
• Provide superior customer service while identifying and prioritising customer needs
• Ensure all customer contact information is up-to-date, drivers licence details and other documentation is collected to protect company assets.
• Efficiently processing customer transactions to avoid wait times for our clients.
• Prepare fleet orders and communicate with other departments such as garage team and returns department to maximise fleet availability for our clients.
• Accurately complete contract documentation with our customers.
• Inform our customers of all practical information they will require such as, car fuel type, road toll information, instructions on road side assistance and vehicle return address.
• Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues.
• Ad hoc duties as required.

Your Skills

• You will be a self-motivated, target driven individual.
• An excellent communicator both verbal and written with an enthusiastic personality.
• Previous sales experience working with targets would be advantageous.
• Previous experience in busy hospitality environment is advantageous.
• Full drivers licence is preferred.
• Fluent English both written and verbal is essential, second language preferred but not essential.

Why Choose Europcar?

• We provide a working environment for our colleagues that nurtures their career ambitions.
• Everyone counts at Europcar.
• We are now building our operations for growth over the coming year.
• As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success.
• Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry.
• Europcar is committed to helping employees develop market-leading skills through ongoing training and development.

We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential. If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.