Rental Technician

About the role

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Join the Discovery family, where quality and service are at the heart of everything we do!

This role will be located at one of Discovery Land Company's locations: Homewood Mountain & Lake Club, set on the West Shore of Lake Tahoe in Homewood, California.

Homewood Mountain & Lake Club is seeking a Rental Technician to join the Rentals Department.

Job Summary

The Rental Technician is responsible for outfitting guests with appropriate equipment based on their individual needs while providing clear instruction on equipment use and applicable safety procedures. The Technician supports the daily operations of the Rentals Department, including assisting guests with equipment selection and fitting, providing instruction on rental equipment, assisting with boot fitting, performing minor equipment maintenance, and completing equipment tuning and waxing as needed.

Duties & Responsibilities

• Provide friendly, knowledgeable, and professional guest service throughout the rental experience.
• Assist guests with equipment selection, fitting, setup, and proper use while ensuring equipment is appropriate for their needs and ability level.
• Explain equipment operation, safety procedures, and applicable policies to guests.
• Assist with boot fitting and make appropriate adjustments to ensure guest comfort, fit, and safety.
• Work with the Rental Supervisor to address and resolve guest service concerns in a timely and professional manner.
• Perform equipment checks and safety inspections in accordance with established procedures and industry standards.
• Perform minor repairs, equipment tuning, waxing, and other routine maintenance as directed.
• Maintain accurate and complete departmental records.
• Ensure the Rental Shop is maintained and operated in accordance with its Department Operating Plan (DOP).
• Maintain a safe work environment and promptly report equipment, facility, or safety concerns to management.
• Snow removal as required.
• Other duties as assigned.

Skills & Qualifications

• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
• Previous experience with ski and snowboard equipment rental, fitting, adjustment, maintenance, or related operations preferred.
• Must be at least 18 years old.

Additional Requirements

• Flexibility and ability to pivot to new projects and desire to work in fast-paced environment.
• Ability to work in a team environment.
• Ability to stay calm and focused during the busiest of times.
• Ability to read, write, speak, and understand English; additional languages preferred.
• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
• Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.

Benefits

• Full-Time or Part-Time, Seasonal, Non-Exempt
• Employer-sponsored 401k
• Employee Meals and Recognition Programs
• Professional development and upward mobility opportunities
• Work-Family Culture

The Company's good faith estimate of the hourly rate it expects to pay for this role is $21-$24 and is based on applicable and specialized experience and location.