Repair & Overhaul Contract Administrator - Aerospace

Job Summary

The R&O Contract Administrator resolves issues affecting customer satisfaction for the assigned customer sets and manages all Repair Contracts and Orders. They act as primary Customer Contact for all Repair & Overhaul Work in Process.

Essential Functions

• Review customer contracts/requirements on incoming orders
• Enter and manage order fulfillment transactions for all assigned customers or products.
• Verify PO requirements are consistent with standard terms and conditions and/or specific customer contractual requirements. Write work instructions; enter work order in system; Contact customers regarding discrepancies, order parts if necessary
• Order parts, request quotes, enter and maintain sales order information in Oracle system. Change dates in R&O tracking system, if applicable. Determine export requirements
• Complete all applicable shipping paperwork for the shippers, including FAA 8130-3 tag, Assembly of shipping packet, including any additional customer requirements
• Support Planning and R&O Manager in the forecasting of parts to maintain in stock for support of contractual TATs and customer satisfaction. Review and interpret Crane Aerospace forecasting/consumption report, in support of the demand management process, to efficiently and effectively manage customer demand
• Interface with internal support organizations and R&O Manager/Supervisor to assure requirements are met with respect to improving business metrics (OTD, TAT, etc.). Manage and understand shortages, working with necessary support areas to fill shortages and understand root cause
• Take an active role in the improvement of the R&O and Aftermarket Organization, including participation in the company sponsored Continuous Improvement Activities as well as other training opportunities
• Establish, develop and maintain good customer relationships; understand and communicate current and future customer needs and expectations throughout Crane Aerospace, and act effectively as the customer advocate
• Coordinate with the customer and internal functional teams to assist in the resolution of invoice collection issues
• Any other task assigned by your supervisor or management

Non-Essential Functions

• On a limited basis, may act as back-up to R&O Manager/Supervisor in the delegation of work to Hourly Workforce in his/her absence

Minimum Qualifications

• Experience: Administrative capabilities required
• Knowledge: General Working Knowledge of Microsoft Office (Word, Excel, Access); Familiarity with Oracle operating system highly desirable; Excellent verbal and written communication skills; Ability to delegate duties to hourly employees in absence of Manager R&O
• Skills: General internet skills with knowledge of Internet commerce
• Abilities: Demonstrated ability to interpret customer purchase orders, contracts or other contractual correspondence; Demonstrated ability to prioritize and make decisions in a timely and appropriate manner; Ability to manage across functional interfaces; Ability to maintain composure under stress; Ability to work as a team player within the Crane Aerospace order management team
• Education/Certification: Associate degree in business (Admin.); or equivalent experience required.
• Eligibility Requirement: This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR).

Preferred Qualifications

• Manufacturing experience desired
• Oracle experience

Work Environment

• Standard office environment
• Work requires substantial visual concentration on detail
• Office working conditions are normal for a manufacturing environment
• Onsite manufacturing operations may require the use of safety equipment to include but not limited to eye safety glasses, gowning, masks, hearing protectors, heel/wrist straps and any other required PPE
• Office workers may be exposed to unusual environmental conditions such as loud noises, cold temperatures, confined spaces, dust or fumes
• Requires regular travel (25-50%) to visit Crane Aerospace & Electronics' business sites
• Standing: 10% *percentage is approximate and may vary depending on work task
• Sitting: 90% *percentage is approximate and may vary depending on work task
• Lifting (in pounds): up to 10 pounds; Pushing (in pounds): up to 10 pounds
• Mental/Visual: use of computer and basic office equipment
• Workspace: office/desk

Top Benefits

As a team member at Crane Aerospace and Electronics, you'll enjoy

• Benefits: Health care, dental or life insurance starting the first day of the month
• Time Off: 15 days of paid time off that start accruing your first day at Crane and 12 paid holidays per year.
• 401k Retirement Plan: 401k plan with company match
• Education Reimbursement: eligible after 6 months of employment

• We are committed to operational excellence and world class processes.
• We employ Lean manufacturing techniques to optimize manufacturing efficiency and accuracy on all product lines.
• Our products are known for their technical strength, proven reliability and overall value.

#LI-JJ1 #CAE

This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.