Repair Technician

Why This Role Is Different

This role combines hands-on technical repair work with direct customer interaction. You'll be responsible for diagnosing and repairing advanced instrumentation while collaborating with Engineering, Quality, and Customer Service teams to improve products and customer outcomes.

Your expertise will directly impact customer satisfaction, product reliability, and the success of environmental and water monitoring solutions used worldwide.

What You'll Be Doing

Product Repair & Testing

• Diagnose, repair, and test YSI electromechanical products and instrumentation.
• Troubleshoot mechanical, electrical, and electronic system issues using test equipment and established procedures.
• Verify product performance through functional and quality testing.
• Document repair findings, technical evaluations, and service activity.
• Develop and maintain product testing documentation and procedures.

Customer Support & Service

• Communicate repair evaluations, quotations, and service recommendations to customers.
• Provide technical support regarding product performance and repair status.
• Obtain customer authorization for recommended repairs.
• Deliver professional and responsive customer service throughout the repair process.

Quality & Continuous Improvement

• Share product quality trends and market feedback with Engineering and Quality teams.
• Assist in identifying recurring product issues and improvement opportunities.
• Ensure repairs comply with established quality standards and procedures.
• Support warranty and service review processes.

Systems & Administrative Support

• Enter repair, service, and warranty information into company systems.
• Follow established Oracle, SAP, Salesforce, and quality management processes.
• Maintain accurate repair records and customer communications.
• Provide phone support backup for Repair Administration teams when needed.

Required Qualifications

• High School Diploma or GED
• 2+ years of experience in repair, technical service, electromechanical assembly, mechanical maintenance, electronics repair, or a related technical field.
• Experience using electronic test equipment and performing troubleshooting and diagnostics.
• Mechanical, technical, electronics, electromechanical, or environmental instrumentation experience.
• Strong computer skills and proficiency with Microsoft Office applications.
• Excellent customer service and communication skills.
• Ability to accurately document repair activities and maintain records.
• Ability to work independently while managing multiple priorities.
• Ability to work overtime as business needs require.

Preferred Qualifications

• Associate Degree in Electrical Engineering Technology (EET), Electronics Technology, Mechatronics, Industrial Maintenance, or a related technical discipline.
• Technical school or vocational training in electronics, electrical systems, or mechanical technology.
• Experience supporting electromechanical, environmental monitoring, instrumentation, or industrial equipment.
• Experience with ERP systems such as Oracle or SAP.
• Prior technical repair, service center, or field service experience.

What We Offer

• $20-$24/hr. based on experience
• 20 days PTO starting on day one, plus paid company holidays
• Day one medical, dental, and vision coverage
• Generous retirement savings plan with company contribution
• Paid parental leave
• Tuition reimbursement and continuing education support
• Career progression opportunities and skill development programs
• Paid volunteer opportunities through our community engagement program

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG).

• Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties.
• We reserve the right to modify this job description and assign additional duties as needed.
• Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation