Repossession Coordinator (R14323)

The Opportunity

As part of the Collections team, the Repossession Coordinator manages key activities across Oportun's repossession and remarketing process, supporting members with delinquent accounts while coordinating timely, accurate actions with internal partners and third-party vendors. Success in this role means maintaining strong operational controls, clear communication, accurate account and inventory reviews, and adherence to applicable lending regulations and Oportun policies.

At Oportun, we move fast and we hold each other to a high bar. If you care about doing your best work while actually moving the needle for real people, you'll fit right in.

Your day-to-day

• You'll provide support and guidance to members with delinquent accounts who may be eligible for repossession, ensuring clear and respectful communication throughout the process.
• You'll coordinate repossession and remarketing activities with members, internal business partners, and third-party vendors to support timely and accurate execution.
• You'll complete required account reviews, letters, scrubs, and other operational steps associated with repossession and remarketing.
• You'll monitor repossession and remarketing inventory and account status, identifying issues and escalating or routing them accurately to the appropriate partners.
• You'll communicate and collaborate effectively with business partners to resolve workflow issues and keep repossession and remarketing activities moving.
• You'll maintain current knowledge of applicable lending regulations and Oportun policies and apply them consistently in day-to-day work.

Who You Are

The right fit looks like this

• You're detail-oriented, organized, and comfortable managing multiple priorities in a regulated operational environment.
• You solve problems thoughtfully, communicate clearly with members and partners, and know when an issue needs to be escalated.
• You're comfortable navigating complexity and don't wait for perfect information to move forward.
• You're comfortable navigating complexity and don't wait for perfect information to move forward. You communicate clearly, give direct feedback, and expect the same in return.

Skills & experience

Required

• You'll have 5-7 years of collections experience.
• You'll have 5-7 years of repossession experience.
• You've demonstrated strong problem-solving skills, attention to detail, and the ability to manage multiple priorities.
• You communicate effectively and collaborate with members, business partners, and third-party vendors. You bring working knowledge of applicable lending regulations and the ability to follow established policies and procedures.

Nice to Have

• Bilingual communication skills.
• Experience supporting vehicle remarketing processes.
• Familiarity with tools or systems used to manage collections, repossession, remarketing, or inventory workflows.
• You've used AI tools (ChatGPT, Copilot, or similar) to improve your own productivity.

Our AI Mindset

• We build with AI. We lead with judgment.
• AI isn't a feature here. It's how we work.

• We're excited about what AI makes possible, and we're looking for people who share that curiosity.
• You don't need to be an expert.
• You need to be open to experimenting, willing to learn, and able to apply new tools in ways that actually move the needle.

In this role, you'll be encouraged to explore AI tools, find practical use cases for your function, and bring ideas for working smarter. We believe the best outcomes come when human judgment and AI capability work together.

What's in it for you

Oportun offers a competitive compensation and benefits package designed to support your physical, financial, and professional well-being. Benefits vary by country of employment.

Benefits

Some of the benefits available to eligible employees include:

US Benefits

• Medical, Dental & Vision Insurance
• 401(k) including company match
• Flexible PTO and Parental Leave
• Company-paid Life & Disability Insurance
• Eligibility and plan details vary by location and employment status. To learn more about Oportun and our benefits, visit oportun.com/careers.

• The US hourly range for this full-time position is $24.51 - $36.77.
• Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects a national minimum and maximum range for new hire salaries for this position.

Within this range, individual pay is determined by work location and additional factors, such as job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range that meets your criteria during the hiring process.

Please note that the compensation range listed in this posting reflects only the base salary for this position and does not include other compensation elements or benefits. #LI-REMOTE #LI-RR1

• We will never request personal identifiable information (bank, credit card, etc.) before you are hired.
• We do not charge you for pre-employment fees such as background checks, training, or equipment.
• If you think you have been a victim of fraud by someone posing as us, please report your experience to the FBI's Internet Crime Complaint Center (IC3).