Repossession Specialist

About the role

• Axos Bank
• Target Range: $21.60/Hr. - $25.00/Hr.
• Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.
• Eligible for an Annual Discretionary Cash Bonus Target: 10%
• Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 10%
• These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets.

About This Job

Axos is seeking a Repossession Specialist who will be responsible for managing the end-to-end repossession process for active, charged-off, and accelerated loans while ensuring accurate and compliant credit reporting of bankruptcies, repossessions, and charge-offs.

This role involves conducting skip tracing, validating borrower information, coordinating with repossession vendors, and maintaining communication with internal stakeholders. The specialist ensures that all reporting to credit bureaus adheres to Metro 2 standards and regulatory guidelines, while maintaining meticulous records that support compliance, accuracy, and operational efficiency.

Responsibilities

• Regulatory Compliance: Strong understanding of and adherence to federal and state laws governing repossession activities, bankruptcies, charge-offs, and credit reporting (e.g., FCRA, UDAAP, FDCPA, SCRA).
• Credit Reporting Expertise: Working knowledge of credit bureau reporting processes and Metro 2 guidelines; ability to ensure accurate and timely reporting of bankruptcies, repossessions, and charge-offs.
• Documentation Accuracy: Meticulous attention to detail in maintaining complete and compliant records for repossession activity, bankruptcy accounts, and charge-off processing, including updates to credit bureaus.
• Analytical Skills: Ability to analyze trends in defaults, bankruptcies, and recoveries, and provide insights to management that support proactive portfolio risk management.
• Communication Skills: Excellent verbal and written communication skills to maintain vendor relationships, effectively escalate account issues, and coordinate with internal teams including compliance, legal, and loan servicing.
• Problem-Solving: Proven ability to resolve discrepancies in credit reporting, repossession activity, and charge-off processing, recommending corrective actions when errors occur.
• Collaboration: Ability to partner effectively with legal, compliance, and operational departments to ensure accuracy in both recovery and credit reporting workflows.
• Organizational Abilities: Strong capability to manage multiple tasks simultaneously, balancing repossession workflows, credit reporting deadlines, and compliance requirements.
• Adaptability: Demonstrated ability to adapt to evolving regulatory requirements, system changes, and operational priorities while maintaining accuracy and timeliness.
• Performance Driven: Track record of meeting or exceeding operational metrics and compliance standards in repossession, recovery, or related credit reporting roles.
• Professional Development: Commitment to ongoing training and development in repossession practices, bankruptcy management, credit reporting, and regulatory changes.

Qualifications

• 2+ years of experience in auto loan repossession, collections, or recovery within the financial services or automotive industry.
• Proven experience managing the repossession process, including skip tracing, vendor coordination, and account resolution.
• Demonstrated knowledge of credit reporting practices and Metro 2 guidelines, including accurate reporting of bankruptcies, repossessions, and charge-offs.
• Hands-on experience working with loan servicing systems, general ledger accounting, and administrative duties related to recovery and credit reporting.
• Familiarity with regulatory requirements governing repossessions, credit bureau reporting, bankruptcies, and charge-offs.
• Track record of maintaining compliance and accuracy in documentation and credit reporting while meeting operational deadlines.

Axos Employee Benefits May Include

• Medical, Dental, Vision, and Life Insurance
• Paid Sick Leave, 3 weeks' Vacation, and Holidays (about 11 a year)
• HSA or FSA account and other voluntary benefits
• 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan
• Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading

Pre-Employment Background Check and Drug Test

All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.

Job Functions and Work Environment

While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.