Representative VIP Services

About the role

To provide VIP service and amenities to premium players. Support property and department marketing initiatives through guest service, telemarketing, and other tasks as directed.

• Greet guests and provide information to preferred customers at the hotel or VIP Services desk.
• Operate hotel reservation computer system to check guests in an out of hotel and accept payment.
• Access computerized slot & pit tracking system as directed by casino marketing or other authorized management.
• Follow proper phone etiquette and communicate effectively with hotel services and other staff.
• Assist marketing departments with special events, tournaments, distributing VIP gifts, hosting special events and tournament parties.
• Operate fax & copier machines for preferred customers.
• Type accurately on a computer with a minimum speed of 30 wpm.
• Prepare VIP Lounge: Make coffee, stock refrigerator, monitor lounge food and beverage and notify kitchen when replenishment is needed, unlock doors and drawers, keep work areas neat and clean.
• Maintain inventory of amenity and office supplies.
• Input information into spread sheets or cut comps as directed.
• Possess ability to add, subtract, and audit accounts using a 10-key adding machine.
• Handle money accurately following established procedures.
• Possess knowledge of rates, room types, room availability, instructions for the day or week, hotel policies and procedures, and Sargent Key system.
• Assist with telemarketing as directed by management.

Qualifications & Requirements

• 2 years of casino experience or customer service experience preferred.
• Good communication skills and ability to use a computer and adding machine required.

Additional Information

All your information will be kept confidential according to EEO guidelines.