Reprographics Associate

About the role

The Reprographics Associate plays a key role in delivering exceptional workplace support and service to clients and employees. This position is responsible for managing intake requests, providing high-quality reprographics and print production services, supporting conference room and meeting set-ups, and ensuring day-to-day office operations run smoothly.

The ideal candidate is highly organized, tech-savvy, customer-focused, and comfortable working in a fast-paced professional environment with significant client interaction. Success in this role requires strong communication skills, attention to detail, the ability to prioritize competing requests, and previous experience supporting office operations, conference room coordination, and print production activities such as copying, binding, and document finishing.

Location: Midtown Manhattan, New York, NY

Schedule: 40 hours per week, Sunday 12pm-8pm, Monday-Thursday 1:30pm-10pm

Work format: Fully onsite

Job Duties

• Serve as a primary point of contact for office services requests, providing exceptional customer service and professional support to clients and employees
• Manage and process incoming service requests through intake systems and established workflows, ensuring timely completion and communication throughout the request lifecycle
• Perform reprographics and print production services, including high-volume copying, scanning, printing, binding, finishing, and document preparation
• Review job specifications and ensure all requests are completed accurately and in accordance with client requirements and deadlines
• Follow procedures to run jobs in proper order
• Ensure that job tickets are properly filled out before beginning work
• Utilize appropriate logs for all office services work
• Communicate with supervisor or client on job or deadline issues
• Coordinate and support conference room and meeting space set-ups, ensuring rooms are prepared and equipped for meetings, presentations, and client events
• Assist with hospitality, reception, facilities, mail, and other office services functions as business needs require
• Utilize digital tools and software platforms to manage requests, track workflow, and communicate status updates to clients and team members
• Conduct quality assurance checks on completed work to ensure accuracy, consistency, and adherence to service standards
• Communicate proactively with clients, management, and colleagues regarding project status, priorities, and deadlines
• Troubleshoot basic printer, copier, and office equipment issues and coordinate service support when necessary
• Maintain inventory levels for paper, toner, binding supplies, and other office services materials
• Prioritize multiple requests in a fast-paced environment while maintaining a high level of accuracy and customer satisfaction
• Handle sensitive and confidential information with discretion and professionalism
• Adhere to company and client site policies, procedures, and service standards
• Lift and move boxes, paper, and office service materials weighing up to 50 lbs. as needed
• Load machines with various paper, toner, supplies
• Answer telephone, emails, and place service calls when needed
• Interact with clients in person, over the phone or electronically
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner

Qualifications & Requirements

• High school diploma or equivalent required
• Minimum one year of experience in office services, reprographics, print production, reception, or other customer-facing corporate office environments
• Previous print production experience strongly preferred, including copying, binding, document finishing, and operating multifunction print devices
• Experience supporting conference room, meeting, or event set-up activities required
• Strong customer service and client engagement skills with the ability to build positive working relationships across all levels of an organization
• Excellent verbal and written communication skills with a professional and polished demeanor
• Strong computer proficiency and ability to quickly learn new technology, systems, and workflows
• Ability to manage multiple priorities, meet deadlines, and maintain accuracy in a high-volume environment
• Experience working with intake management systems or service request platforms preferred
• Experience with ENGAGE preferred
• Experience with Adobe Acrobat Pro or Adobe Creative Cloud applications preferred
• Ability to troubleshoot basic office equipment issues and escalate complex problems appropriately
• Strong attention to detail, organization, and problem-solving skills
• Ability to work independently while also contributing positively within a team environment
• Ability to handle confidential information with discretion and professionalism
• Self-motivated with a positive, customer-first approach and a strong sense of ownership

Additional Information

The salary range for this role at the noted RRD location is $17.88 - $24.28 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time.

Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay.

RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

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