RESEA Career Planner

About the role

Iowa Workforce Development (IWD) is seeking applicants for the position of Reemployment Services and Eligibility Assessment (RESEA) Career Planner at our IowaWORKS office located in Marshalltown, IA.

Position Details

• Location: 101 Iowa Ave W Ste 200, Marshalltown, IA
• Schedule: Full-time | Monday – Friday | 8:00 AM – 4:30 PM
• Work Flexibility: Current practice allows telework and alternate schedules after successful completion of 6-month probation and training.
• Some travel is required.

Reemployment Services and Eligibility Assessment (RESEA)

• Deliver all required RESEA program components during scheduled participant appointments.
• Review unemployment insurance (UI) claim status with claimants and refer claim-related issues to the appropriate staff members.
• Provide claimants with required RESEA program information and guidance on program requirements.
• Verify compliance with work search requirements and ensure all work search activities are accurately documented.
• Promote One-Stop Career Center workshops, explain available services, and register claimants for appropriate workshops.
• Conduct electronic applicant searches and evaluate qualifications against employer job order requirements to refer qualified candidates.
• Assist customers with completing and maintaining valid work registrations in the database system.
• Develop, create, and update Individual Service Plans in collaboration with customers.
• Prepare, review, and provide claimants with a RESEA Agreement of Participation outlining program requirements and participant responsibilities.
• Facilitate workshops and presentations for customers participating in workforce programs and services.
• Update workshop materials and presentations to reflect new information, program changes, and available services.
• Maintain accurate and timely documentation of services provided, appointments, participant activities, and other relevant information in the database system.

Unemployment Insurance (UI)

• Perform essential UI activities in accordance with unemployment administration rules and Iowa law.
• Assist customers with filing UI claims and answering questions and concerns.
• Send required documentation and notices in a timely manner to ensure positive outcomes.
• Maintain and organize documentation related to UI decisions.
• Ensure UI claims remain active, and claim statuses are up to date.
• Review previous UI claims for past or current adjudications.
• Use database systems to review salary histories and verify personal identification information across systems.
• Adjudicate claim issues in accordance with applicable UI laws.
• Provide customers with information regarding UI appeals when necessary.
• Prepare for and participate in UI appeal hearings related to adjudication decisions.

IowaWORKS Employment and Career Services

• Educate customers on services available at the IowaWORKS Center.
• Answer questions about employment opportunities and local employers.
• Assist customers with computers, internet searches, print resources, and troubleshooting computer or internet issues.
• Provide tutorials and resources on labor market information, educational options, and career exploration.
• Assist customers with resume writing and educate them on available self-help and staff-assisted services.
• Coach customers on all aspects of the job search and help build personal and job skills to achieve successful employment.
• Administer proficiency tests and skill assessments as needed.

Customer Service

• Greet customers promptly upon entering the IowaWORKS Center, following established customer service procedures.
• Ask appropriate questions to determine customers’ service needs and identify available resources.
• Build and maintain effective, respectful relationships with coworkers and partners.
• Collaborate with One-Stop system partners to improve customer experience.
• Provide feedback and suggest potential solutions to the team and leadership.
• Assist with answering the UI Benefits Customer Service line during periods of high call volume, as needed.

Agency Overview

Iowa Workforce Development (IWD) is a state agency committed to providing employment services for individual job seekers and to connecting employers to available workers through our IowaWORKS partnership.

IWD continually strives to improve processes and align the organization to provide effective, demand-driven products and services. IWD staff in Des Moines consists of administrative services, disability determination services, information technology, labor market information, unemployment insurance services, vocational rehabilitation services, and workforce services. The agency also maintains a statewide delivery system of IowaWORKS Centers and satellite and expansion offices where both employers and job seeking Iowans can receive workforce assistance.

Benefits

Joining the IWD team and becoming a State of Iowa employee comes with a range of valuable benefits, including:

• Excellent health, dental, and vision insurance.
• Generous paid time off, including nine paid holidays, vacation, and sick leave with no cap on sick leave accrual.
• Prepare for the future with the IPERS retirement package, as well as an additional optional deferred compensation retirement plan.
• Flexible Spending Accounts for medical and dependent care.
• Free Life and Long-term Disability Insurance with the option of purchasing additional coverage.
• Employee Assistance Programs and Discount Programs for support.

• Click here to learn more about all of the amazing benefits the State of Iowa offers.
• If you’re looking for a career with a well-respected organization that values its employees and customers, you’ve come to the right place!
• No applicant for employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place. Selected positions will be subject to a criminal background check.

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

• Graduation from an accredited four-year college or university with a degree in any field.
• Four years of full-time work experience in career services, teaching or training to improve skills, job coaching, providing human services to individuals in need, sales, customer service, call center operations, or human-resources-related services involving interviewing, reviewing job applications, conducting employment-related assessments, or job placement.
• A total of four years of education and/or full-time experience (as described in number two), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
• Current, continuous experience in the state executive branch that includes twelve months of full-time work as a Workforce Associate.

For additional information, please click on this link to view the job description.Travel may be required for positions in this class. Employees must arrange transportation to and from assigned work areas.