Researcher, Customer Experience

The Role

We are looking for a brilliant, highly curious Customer Experience Researcher who moves at startup speed to join our Design team and help us scale our customer research footprint across our physical security and smart hardware product lines.

This is a true "full-stack" role: you own the research operations as much as the insights. We need a high-aptitude researcher who will hustle to build their own network of customers, run their own recruiting pipelines, and get out into the field to have deep, strategic conversations. You will engage with everyone from the C-suite executives using our software to the partners mounting our hardware.

What You'll Do

• Own the Ops (Recruiting & Network Building): You won't wait for participants to come to you. You will actively source, screen, and schedule your own panels. You'll build and nurture an ongoing network of VPs, partners, and installers to ensure a constant pipeline of strategic feedback.
• Move at Verkada Speed: Conduct rapid, tactical research-contextual inquiries, prototype evaluations, and mockup reviews-that directly impacts product decisions before features ship.
• Engage with Executives: Lead strategic research conversations with our B2B customers. You will regularly interact with IT Directors, VPs, and C-Suite executives to understand their high-level operational needs.
• Own the Field (Travel): Travel approximately once a month to conduct on-site contextual inquiries. You'll observe the physical realities of our partners and installers, learning exactly what they need to deploy our hardware successfully in the real world.
• Bridge Hardware & Software: Research the complete user journey, understanding how different users spend their time in the Verkada Command software platform, and how that connects to the physical installation of our devices.

What You Bring

• High Aptitude & Curiosity: A couple of years of UX/Product research experience is preferred, immense curiosity, and a growth mindset matter just as much. We want someone eager to adapt to our fast-paced environment.
• Operational Hustle: You are comfortable rolling up your sleeves to handle the logistics of research-from writing screeners to target customers and managing outreach and scheduling.
• Executive Presence: You are highly articulate, confident, and comfortable commanding a room or leading a Zoom call with enterprise decision-makers and executives.
• Cross-Functional Collaboration: You thrive on human connection. You prefer deep, qualitative interviews over monitoring anonymous usability metrics.
• Hardware Willingness: You don't need prior hardware or industrial design experience, but you must be excited to dive into the physical world of IoT, connected devices, and physical security.

US Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
• Nationwide medical, vision and dental coverage
• Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
• Expanded mental health support
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
• Professional development stipend
• Fertility Stipend
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits

Additional Information

• We do sponsor and take over sponsorship of employment visas for this role. If we make you an offer, we will make every reasonable effort to get you a visa.

Annual Pay Range

At Verkada, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company.

With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate's skills and experience, as well as market demands and internal parity.

A Verkada employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of restricted stock units (RSUs)

Below is the annual on-target earnings (OTE) range for full-time employees for this position, comprised of base compensation and commissions (if applicable).

Estimated Annual Pay Range $100,000—$150,000 USD