Resident Care Team Member Lead (Housekeeping Supervisor)

About the role

The Resident Care Team Member Lead (Housekeeping Supervisor) is responsible for ensuring standards of cleanliness, hygiene and tidiness are maintained throughout the property. The Team Lead supervises the housekeeping and laundry department efficiently to maintain standards and control costs.

Perks & Benefits

• Competitive pay and a Comprehensive Benefit Package
• Health Saving Account, Flexible Saving Account, Employee Assistance Program
• Annual Education Allowance
• Generous Referral Program
• Fun and collaborative company culture with lots of team-building events
• Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel and The Emily Hotel

Essential Duties and Responsibilities

• Inspects VIP rooms daily and provide high level customer support
• Runs room reports, verifies room status, determines discrepant rooms, prioritizes room cleaning, and updates status of departing guest rooms.
• Assists in managing daily activities within the department.
• Acts as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
• Documents and resolves issues with discrepant rooms with Guest Services.
• Prepares, distributes, and communicates changes in assignment sheets.
• Maintains a detail account of issues and communicates issues to next shift.
• Assists with collection of payroll related time cards and reports when needed.
• Assists management in hiring, training, scheduling, evaluating, motivating, and coaching employees.
• Reports any maintenance problems, safety hazards, accidents, or injuries; completes safety training and certifications.
• Ensures uniform and personal appearances are clean and professional.
• Maintains confidentiality of proprietary information.
• Protects company assets and ensures adherence to quality expectations and standards.
• Welcomes and acknowledges all guests according to company standards.
• Anticipates and addresses guests' service needs and assists individuals with disabilities.
• Develops and maintains positive working relationships with others and
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• Follows all company and safety and security policies and procedures.
• Ability to work at different locations.
• Performs other duties as required.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High School Diploma required.
• Must be highly motivated and able to work independently.
• Possess effective verbal and written communication skills.
• Basic written skills.
• Ability to speak with others using clear and professional language.
• Must be organized and able to prioritize and multi-task.
• Possess basic knowledge of workplace safety procedures.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.

Salary Range

$25.50 - $26.00 per hour

AI Use

This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.

All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.

How To Apply

Please apply through the link on the job posting and attach your resume and any other required documents.

We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.