Resident Relations Specialist- Citigate

About the role

We are hiring an Resident Relations Specialist for our property in the Jacksonville, FL area!

Our Associate Managers are true business leaders who direct operations, sales, finances, and team development. They are industry front runners and influencers who deliver extraordinary customer experiences and always strive to exceed business goals.

What We Offer

AIR offers attractive compensation packages that reward performance including:

• Expected base pay rate of $18.50 to $23.00 per hour + Monthly Renewal Commissions. You will be provided a base pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• Commissions for new leases and renewals.
• 25% Rent Discount at any AIR community.
• Option to live onsite with zero commute or at a nearby AIR community.

What You Will Do

• Follow AIR's sales process including prompt follow-up with active prospects, scheduling and conducting tours to sell the value of your unique community and to help prospects find their new home at AIR.
• Maintain a track record of consistently meeting or surpassing monthly leasing goals.
• Deliver exceptional customer service to our residents, creating moments that matter at every opportunity.
• Provide leasing support to all communities within the AIR portfolio as needed.
• Contribute to community marketing efforts.
• Adhere to Fair Housing Laws and Regulations

Who You Are

• Goal-Driven and Sales-Motivated
• Adaptable to Fast Pace and Shifting Priorities
• Customer Experience Focused
• Collaborative Team Player

What You Have

• 1+ year sales and customer service experience including reaching sales goals in a fast-paced environment (e.g., property management, hospitality, retail, or restaurant).
• Demonstrated success in goal setting/achievement and following a sales process.
• Excellent customer service skills to address current and future resident needs.
• Flexible schedule with availability to work during our office hours (hours may include weekends and will vary based on community and season).
• Reliable transportation.
• Proficient in reading, writing, and speaking English.

Additional Information: Benefits

• Paid time off including vacation, sick time, and 14 holidays.
• Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
• 25% Rent Discount available
• 401(k) plan with employer contribution.
• Paid parental leave of up to 16 weeks.
• Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
• 15 hours of paid time annually for community service.
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training, and career growth.

• Application Deadline: The initial deadline for applications is 11/06/2026.
• Applications submitted after this date may still be considered on a rolling basis until the position/program is filled.
• We encourage all interested candidates to apply as early as possible.
• If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.

Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check.