Resident Services Coordinator - Jess Ranch, Apple Valley

Job Summary

The Resident Services Coordinator is the primary point of contact for residents, ensuring a seamless and positive living experience. This role involves managing resident inquiries, maintaining access systems, coordinating common area reservations, and assisting with community events. Additionally, the Resident Services Coordinator supports the Community Manager with administrative tasks and serves as their backup in their absence. The ideal candidate is highly organized, customer focused, and thrives in a fast-paced environment.

Compensation: $24 per hour.

Schedule: Monday to Friday; 8:00 AM to 5:00 PM

What You’ll Do (Job Duties)

• Provide exceptional customer service by assisting residents with inquiries, account information, and maintenance requests.
• Manage and maintain the community access system and resident registration records.
• Facilitate and oversee common area reservations, including processing applications and coordinating event logistics.
• Conduct daily property inspections, document issues, and generate work orders as needed.
• Act as a liaison between management and residents, ensuring smooth communication and issue resolution.
• Prepare and distribute community communications, including e-blasts, bulletin postings, and resident updates.
• Coordinate and attend HOA and community events to ensure seamless execution.
• Oversee invoice coding and assist with budget tracking.
• Manage all resident move-in and move-out procedures, including documentation and coordination.
• Assist maintenance and management teams with large-scale projects.
• Support the Community Manager in preparing board packets, board meeting materials, and presentations.
• Handle all architectural submittals, conduct architectural meetings with committee members, and manage meeting minutes, notifications, and reports.
• Other duties as assigned

Who You Are (Skills/Experience)

• High School Diploma or equivalent required.
• Minimum of 2 years of experience in property management, customer service, or HOA administration.
• Strong verbal and written communication skills with the ability to interact professionally with residents, vendors, and team members.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and property management software.
• Ability to multitask and manage competing priorities in a fast paced environment.
• Strong problem solving skills, attention to detail, and ability to work both independently and collaboratively.
• Willingness to work occasional evenings or weekends for community events as needed.
• Be able to pass a background check and drug screen.