Residential Lending Closing Specialist

Essential Functions

The following is a list of essential functions, which may be subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, or eliminate a function.

• Prepare closing paperwork for mortgage, equity, and consumer loans.
• Manage any system generated file alerts to ensure compliance in the areas of QM/ATR and/or federally mandated disclosure tracking issues (communicating any/all issues to leadership with urgency).
• Partner with internal QC and document review partners to confirm the accuracy of the closing documents generated (terms, vesting, lien position, etc.).
• Act as a liaison to title vendors, ensuring conveyance steps are handled properly (mortgage payoffs, addressing title encumbrances, etc.).
• Transmit closing documents on time, and with appropriate instructions, to the notary conducting the signing appointment.
• Handle other production support duties as assigned.

Compliance

• Comply with all applicable regulations and Bank policies regarding employment and employment law.
• Participate in annual compliance and other job-related training.
• Comply with applicable bank regulations, Bank policies and procedures.
• Comply with Bank's internal privacy and ethics standards.

Relationships and Contacts

• Internal: Reports to the Director of Retail Operations. Frequent interaction with Operations staff, Underwriters, Mortgage Loan Officers, Sales Managers, Branch Managers, and back-office personnel.
• External: Frequent interaction with borrowers, title companies and vendors.

Education and Experience

• High school diploma or equivalent required
• Minimum of two (2) years' experience in a customer service environment.
• Minimum of one to two years' experience in mortgage closings and title experience required.
• Encompass Loan Origination System experience preferred.

Skills and Competencies

• Excellent phone etiquette
• Excellent written and oral communication skills
• Strong organizational and multi taking skills
• Strong time management skills with the ability to hit deadlines
• Familiarity with Microsoft Office

Working Conditions

Traditional office environment with ability to work remotely on a hybrid basis; the office maintains five day a week operations (Monday - Friday) with operational hours of 8:00am - 5:00pm.

Physical Demands

• Lifting/carrying up to 10 lbs.
• Manual dexterity for computer work
• Speaking, hearing, and vision are required to perform essential functions

Penn community Bank is an equal opportunity employer.