Resolution Associate (Bilingual)
- Pay
- $21 per hour
- Location
- Irvine, CA
- Listed
- 20 days ago
Resolution Associate
Location: Irvine, CA | On-site || Department: Customer Service || Employment Type: Full-time
About the Role
The Resolution Associate provides support to Case Advocates and clients to ensure cases are handled with empathy, professionalism, and care. This role focuses on client communication, document collection, case follow-up, and assisting with case progression in a fast-paced tax resolution environment.
What You'll Do
- Respond to and complete client callback requests in a timely and professional manner.
- Contact clients proactively to assist with document collection and ensure required information is obtained to support case progression.
- Conduct client welcome calls following completion of the tax preparation process, ensuring clients clearly understand the next steps in their case.
- Review assigned cases to identify outstanding items, upcoming actions, or potential barriers to progression
- Maintain consistent and proactive communication with clients regarding case status and next steps.
- Provide support to the Customer Service team by assisting with inbound queue calls during periods of increased call volume or as assigned.
- Perform other related duties as assigned to support case progression and client satisfaction.
What You Bring
- Bilingual (English/Spanish)
- 1+ years of strong customer service experience.
- Tech-savvy and comfortable using Google Suite, Microsoft Office, CRM systems, and other standard business tools.
- Experience working in a high-volume call center environment or in a high-call-volume position (both inbound and outbound calls required).
Compensation
Hourly Pay: $21.00 per hour.
Commission: This position is also eligible for commission in addition to the hourly wage. Commission earnings are variable and based on individual production. Typical monthly commission earnings for employees in this role have ranged from approximately $50 - $500. Actual commission earnings vary based on individual performance and are not guaranteed.
Total Compensation: Actual compensation will vary based on hours worked, individual performance, and commission earnings. Commission earnings are paid pursuant to the Company's applicable commission plan.
The range represents the good-faith range the Company reasonably expects to pay for the position upon hire. Commission earnings are variable and are not guaranteed.
Why You'll Love Working Here
- Impact - Every day, you'll help real people escape financial stress and rebuild their lives.
- Growth - We're a rapidly expanding company with plenty of room for career advancement.
- Supportive Culture - We value collaboration and continuous learning.
- High Client Satisfaction - With thousands of 5-star reviews, our clients consistently praise our expertise and results.
We're looking for passionate, driven individuals who want to make a real difference while building a rewarding career in a purpose-driven organization.
Equal opportunity and legal notices
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. is an Equal Opportunity Employer. We value diversity and encourage all qualified individuals to apply.
From Tax Relief Advocates's careers page, first listed on Rolev.ai on October 21, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the Resolution Associate (Bilingual) role at Tax Relief Advocates?
The Resolution Associate (Bilingual) posting at Tax Relief Advocates states compensation of $21 per hour. Final pay may depend on location, experience, and interview evaluation on Tax Relief Advocates's official career site.
Where is the Resolution Associate (Bilingual) job at Tax Relief Advocates located?
This Resolution Associate (Bilingual) position at Tax Relief Advocates is located in Irvine, CA. Always check Tax Relief Advocates's application page for specific state eligibility or relocation policies.
How do I apply for the Resolution Associate (Bilingual) position at Tax Relief Advocates?
This listing links directly to Tax Relief Advocates's Greenhouse application page. You can apply directly on Tax Relief Advocates's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.