Restaurant Service Lead
- Location
- Dallas, TX
- Listed
- 3 days ago
About the role
A Restaurant Service Lead supports the Restaurant Assistant General Manager (AGM) with the day-to-day operations at Eataly's full-service restaurants. Reports to the Restaurant AGM and serves as a liaison with restaurant support staff.
- Provides a steady leadership presence on the floor daily, monitoring guest, food and team member service
- Ensures exceptional service standards are consistently met and that activities are carried out effectively
- Inspects dining room and storage areas to ensure compliance with health and safety regulations
- Purchases supplies, beverages and equipment as per the direction of the Restaurant AGM
- Assists with administrative and operational duties as needed
- Documents, investigates, escalates and resolves all employee and guest incidents
- Performs other duties as required or assigned
Qualifications & Requirements
- 2+ years of supervisory experience in food service
- Understanding of steps of service
- Excellent communication and problem-solving skills
- Bachelor's Degree or associate degree in Restaurant Management or Hospitality preferred
- Knowledge of Italian cuisine and beverage preferred
Job Requirements
- Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
- Ability to lift up to 50 pounds
- Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
- Food Handler's License preferred
Additional Information: Benefits and Perks
- Medical, Dental, Vision Insurance
- Paid Time Off
- Paid Parental Leave
- 401K with match
- Bonus program
- Free family meal daily
- Discounts at Eataly
- Classes on products and Italian cuisine
- Referral bonus program
- and more!
Compensation: Pay rate is $24
Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly's policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
About the Company
Eataly is the world's largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme - but all with the same aim... for our guests to:
- EAT authentic Italian food at our restaurants, cafés and to-go counters
- SHOP a selection of high-quality Italian, local and homemade products
- LEARN through our classes and our team's product knowledge
Equal opportunity and legal notices
Eataly is an equal employment opportunity employer. It is the Company's policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws.
From Eataly North America's careers page, first listed on Rolev.ai on November 6, 2026. Rolev.ai is not the employer.
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Common questions
Where is the Restaurant Service Lead job at Eataly North America located?
This Restaurant Service Lead position at Eataly North America is located in Dallas, TX. Always check Eataly North America's application page for specific state eligibility or relocation policies.
How do I apply for the Restaurant Service Lead position at Eataly North America?
This listing links directly to Eataly North America's SmartRecruiters application page. You can apply directly on Eataly North America's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.