Retail Attendant - Léa Boutique

About the role

The Retail Attendant plays a vital role in creating a warm, engaging, and personalized shopping experience for guests at the hotel's luxury boutique. This position combines exceptional guest service with product knowledge, merchandising finesse, and a commitment to Forbes 5-Star service standards. The ideal candidate is well-groomed, approachable, discreet, and enthusiastic about luxury retail, wellness, and locally inspired offerings.

Duties & Responsibilities

• Greet all guests with warmth, professionalism, and genuine enthusiasm, using guest names when known.
• Provide personalized shopping assistance, product recommendations, and thoughtful gift suggestions based on guest preferences.
• Build rapport with guests, including VIP clientele, and support clientele efforts by maintaining detailed records of preferences and past purchases.
• Ensure all guests are acknowledged promptly upon entry and receive seamless service throughout their boutique experience.
• Accurately process all point-of-sale transactions including cash, credit card, room charges, gift cards, and exchanges.
• Handle guest returns or issues with grace and empathy, ensuring service recovery where needed.
• Assist with packaging and wrapping purchases to reflect the property's luxury presentation standards.
• Deliver purchases to guest rooms or coordinate with Concierge or Bell Staff as needed.
• Maintain a pristine, elegant, and visually appealing boutique environment in accordance with seasonal displays and brand directives.
• Replenish merchandise, fold garments, restock shelves, and ensure products are properly tagged and displayed.
• Monitor inventory levels and communicate low stock or overstock concerns to management.
• Assist with inventory cycle counts and annual inventory processes.
• Develop in-depth knowledge of boutique offerings, including fashion, skincare, wellness products, local artisan goods, and branded hotel merchandise.
• Stay informed about seasonal collections, new arrivals, and brand stories to enrich guest conversations.
• Attend product trainings and actively engage in learning about the boutique's curated selections.
• Collaborate with retail team, spa, concierge, and front office to ensure guest requests and deliveries are fulfilled in a timely manner.
• Assist with boutique events, pop-ups, and hotel gift programs as directed by leadership.
• Support the boutique supervisor or manager with opening/closing duties, cleaning, and special projects.

Required Skills & Experience

• Minimum 1 year of retail, guest service, or hospitality experience-luxury or boutique environment preferred.
• Previous experience in a Forbes 5-Star or AAA Five Diamond hotel or resort is highly desirable.
• Passionate about service, fashion, and wellness, with an eye for aesthetic detail and presentation.
• Excellent communication and interpersonal skills; poised, articulate, and professional.
• Proficient with POS systems and basic computer operations.
• Able to handle transactions with integrity and maintain guest confidentiality at all times.

Physical Requirements

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:

• Able to stand and walk for extended periods (6-8 hours).
• Must be able to lift and move up to 25 lbs and bend or reach to stock shelves.
• Comfortable working weekends, holidays, and flexible shifts based on hotel occupancy and boutique needs.
• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
• Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.