Retail Branch Manager - Industrial Supply

About the role

The Hope Group, A SunSource Company, is New England’s leading provider of fluid power and motion control solutions for original equipment manufacturers (OEMs) and MROs. The Hope Group has over 100,000 square feet of warehousing, fabrication, and administration facilities to complement its manufacturing capacity. We’re more than a parts distributor. Our customers rely on us to help identify and solve the efficiency and productivity challenges they face.

Position Summary

This role is responsible for leading all Store/Branch Operations for the Parker Store on Airport Road, including team leadership, purchasing, receiving, inventory management, order fulfillment, and accountability for branch performance and profitability.

Essential Functions

• Manage daily branch operations supporting fluid power, connectors, and industrial products, including customer inquiries, order entry, quotations, pricing, delivery status, and expediting.
• Lead, train, and develop branch personne l. Conduct performance reviews and recommend hiring, transfers, terminations, and wage adjustments. Address performance issues and ensure compliance with safety policies and procedures.
• Review orders and inquiries to ensure accurate product identification and pricin g using established Tribute pricing guidelines.
• Purchase non-stock materials by sourcing suppliers, obtaining quotations, and issuing purchase orders.
• Receive and inspect incoming materials, verify quantities and condition, resolve discrepancies, and maintain accurate inventory records and BIN locations.
• Maintain inventory accuracy through cycle counts and physical inventories. Coordinate with purchasing and warehouse teams on inventory levels, returns, and discrepancies.
• Maintain branch records, reports, and cash-sale reconciliations using ROQ and CSPAY reports.
• Process counter sales and customer shipments by picking, packaging, and coordinating product delivery.
• Operate material-handling equipment and assemble hose products, including cutting hose and installing fittings to quality standards.
• Generate leads for outside sales, support quotations and customer requests, and accompany sales representatives on customer visits as needed.
• Travel as needed for training, company events, customer support, operational coverage, and other Hope Group locations.
• Support The Hope Group Business Management System (BMS) and continuous improvement initiatives.

Experience, Education and Skills

• High School Diploma or GED required; Associate degree or better preferred.
• 3+ years of experience in branch operations, industrial distribution, or a similar role.
• Knowledge of industrial products, preferably within the hydraulic/fluid power industry, including purchasing, inventory control, P&L responsibility, counter sales, and store management.
• Strong knowledge of industrial product applications and operating procedures.
• Experience with Parker Hydraulics products preferred.
• Demonstrated problem-solving, decision-making, and sound judgment.
• Proficiency with Microsoft Office, including Word and Excel.
• Ability to stand, walk, and lift products throughout the workday.
• Some travel required.

Why The Hope Group?

• Competitive Compensation Plan
• Medical, Dental, Vision, and Life Insurance
• Short- and Long-Term Disability Coverage
• 401(k) with Company Match
• Paid Time Off (PTO) and Paid Holidays
• Tuition Reimbursement
• Career Growth Opportunities with SunSource, one of North America's leading distributors of fluid power, fluid process, fluid conveyance, automation, and industrial supply
• Join a respected New England market leader backed by the resources, stability, and advancement opportunities of a national organization