Retail Experience Coordinator I

Andersen Corporation Summary

At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.

Our portfolio of brands - Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ - is crafted to serve customers across the new residential, home improvement and light commercial building sector.

Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.

About the role

The Order Processing Specialist manages order exceptions through established processes and transactions, identifies and corrects ordering errors, and partners with cross-functional teams to support accurate, timely order processing. This role monitors daily reporting, communicates with internal partners, and helps ensure retailer expectations are met in a fast-paced environment with changing priorities and order volumes.

Key Responsibilities

• Serve as a subject matter expert for order processing across Andersen and Renewal by Andersen products.
• Resolve order exceptions using repeatable processes and transactions.
• Identify and correct ordering errors in partnership with Retailer Experience, IT/Baan, and other cross-functional teams.
• Communicate effectively with internal teams by email, Microsoft Teams, and phone.
• Monitor daily reports and take appropriate action to help meet retailer expectations.
• Identify retailer opportunities and challenges and provide recommendations for ordering resolution.
• Adjust quickly to changing priorities and varying order volumes while maintaining accuracy and efficiency.

Minimum Qualifications

• High school diploma or equivalent.
• At least one year of work experience.
• Detailed knowledge of technical and business tools and processing programs.
• Strong, efficient data-processing skills with close attention to detail.
• Ability to troubleshoot issues and collaborate across teams to reach resolution.
• Clear written and verbal communication skills.
• Ability to take direction, manage competing priorities, and adapt quickly.

Direction of Others

This position does not have direct supervisory responsibilities.

Pay Range

$20.05 - $37.10

Culture and Benefits

At Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package - a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member's wellbeing and success. While specific benefits may vary by position or location, we're proud to offer a comprehensive Total Rewards Package designed to support your well-being, growth, and future. Our benefits include:

• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing*
• Medical, Dental and Vision Coverage*
• Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave*
• Career Growth Planning & Nationwide Career Opportunities

*For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement.

Profit Sharing

In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

Eeoc Employer

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.