Retail Loan Officer
- Location
- East Lansing, MI · On-site
- Job type
- Full-time
- Level
- Mid-level
- Listed
- 31 days ago
Skills & highlights for this role
- mortgage origination
- loan processing
- customer relationship management
Also useful
- Non-QM loan products
Stated benefits & perks
- Health
- Dental
- Vision
- 401k match
- Pto
Compensation
- Base salary plus commissions
This Is a Fully On-site Loan Officer Position Based in East Lansing, Michigan:
Responsibilities
- Convert leads from inbound phone calls, internet leads and emails
- Build and maintain long-term relationships and referral partners in all 50 states
- Guide your clients through our loan process and gain referrals
- Serve as the liaison between our operations team, your client and their realtor
- Manage your pipeline to ensure on-time closings
- Maintain monthly quotas
- Stay accountable to your team and supervisor
Qualifications
- Prior experience in mortgage sales or processing, demonstrating a well-developed understanding of the mortgage process
- Solid customer service and relationship-building skills
- Strong communication skills via phone and email
- Positive attitude and a passion for helping others
Employee benefits
- Medical - Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
- Dental - Premiums as low as $0.00
- Vision - Low premium Plan
- Discounted childcare
- Pet Insurance
- Paid Time Off (PTO)
- 401k with employer match
- Adjustable desks that can be raised or lowered to sit or stand
At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.
First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.
- Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.
- First National Bank of America is an Equal Opportunity Employer.
- #LI-Onsite
About First National Bank of America
First National Bank of America is looking for an accountable Retail Loan Officer. In this role, you will have all the benefits of a traditional Loan Officer with the added benefit of receiving leads generated by our in-house Marketing team. As a nation-wide lender, First National provides you with the opportunity to originate loans in all 50 states using our niche, Non-QM Loan products.
FNBA prides itself on providing exceptional customer service to educate & guide our clients through our loan process, while building long-term relationships with referral partners. This role offers unmatched potential for growth, while working in conjunction with our in-house underwriting & operations teams.
At FNBA, you will be able to use your existing industry knowledge and build on that with extensive, comprehensive training on our portfolio loan products and proprietary lending guidelines. You will have access to a suite of niche mortgage products tailored toward the fastest growing segment in mortgage lending: Non-Qualifying Mortgages. We service all of our loans and have a unique perspective on underwriting that allows us to say "yes" when other lenders say "no." If you are motivated, hard-working, and enjoy helping people, we would like to hear from you!
Equal opportunity and legal notices
First National Bank of America uses E-Verify to confirm employment eligibility as per E-Verify guidelines.
From First National Bank of America's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Retail Loan Officer role at First National Bank of America, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
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Common questions
Where is the Retail Loan Officer job at First National Bank of America located?
This Retail Loan Officer position at First National Bank of America is located in East Lansing, MI (On-site). Always check First National Bank of America's application page for specific state eligibility or relocation policies.
What qualifications are required for Retail Loan Officer at First National Bank of America?
For the Retail Loan Officer role, First National Bank of America highlights experience with mortgage origination, loan processing, customer relationship management. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Retail Loan Officer position at First National Bank of America?
This listing links directly to First National Bank of America's Greenhouse application page. You can apply directly on First National Bank of America's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.