Retail Manager

Position Summary

This Retail Manager oversees retail operations and supports all-you-care-to-eat operations at Ram's Horn Dining Center. Responsibilities include hiring and training, food preparation, product selection, enforcing established policies and procedures, managing inventory, and upholding quality standards. The Retail Manager is committed to delivering excellent service to the university community and fostering a welcoming, respectful environment.

Housing & Dining Services: Full Consideration Date: This posting will remain open until filled.

Essential Job Duties

• Determine food production quantities, evaluate and adjust production to meet quality standards, address customer complaints, and ensure compliance with all food safety standards to reduce risk to customers and staff.
• Determine staffing levels based on customer demand and adjust staff assignments.
• Lead by example and promote excellent customer service by listening, interpreting, and clarifying.
• Develop, implement, and train staff on HDS and departmental customer service initiatives.
• Address customers' concerns and questions effectively and in a professional, timely manner.
• Conduct interviews, make hiring recommendations, onboard new employees, train and mentor, recommend and support discipline, and assess work performance.
• Solicit feedback and serve as a mentor/role model for direct reports on performance expectations, professional development, staff development, and leadership

Conditions of Employment

• Pre-employment Criminal Background Check (required for all new hires).
• Valid Driver's License.
• Essential Services Designation.
• Shift Work.

Minimum Qualifications

Education

• Possess a bachelor's degree from an accredited college, university, or academic institution with a major or minor that emphasizes business and/or hospitality, or a related field associated with the duties of the position;
• OR
• High School Diploma or GED plus four years or more of progressive full-time experience in the foodservice/retail industry.

Minimum Years of Experience and/or Skills

• Two years or more of progressive supervision and leadership experience in food service.

Preferred Qualifications

• 2 years' experience in a food service or production setting.
• 2 years of progressive leadership experience.
• Demonstrate a working knowledge of managing retail products, food ordering, front-of-house training and management, and inventory management software.
• Possess a current ServSafe certification or equivalent.

Additional Information and Application Instructions

To apply, please upload a cover letter and resume that clearly outline your work experience, education, certifications, and any other relevant information demonstrating how your qualifications align with the required and preferred qualifications listed in the posting. Because the application system does not provide a separate cover letter upload field, both documents must be uploaded under the section labeled "Resume." Multiple document uploads are accepted, and applicants may upload their cover letter and resume as separate files.

Salary Range $64,000 - $69,000

Required Application Documents

To apply, please upload the following applicant documents. Ensure your materials fully address the required and preferred job qualifications of the position. Please note, applicants may redact information from their application materials that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.

Cover Letter, Resume/CV

Employee Benefits

Colorado State University is not just a workplace; it's a thriving community that's transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.

• Review our detailed benefits information here.
• For the total value of CSU benefits in addition to wages, use our compensation calculator.
• Lastly, click here for more information about why Fort Collins is consistently ranked in the top cities to live in!

Background Check Policy Statement

• Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students.
• To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer.
• Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.