Retail Motorcycle Sales Technician

About the role

This position is responsible for explaining technical aspects of motorcycle repairs and customization through addition of parts and accessories to customers over the counter or via phone. The Retail Motorcycle Sales Technician will also provide support to the on-site installation shop.

Essential Duties and Responsibilities

• Provides professional and courteous customer service at all times.
• Processes sales orders and returns for parts and accessories over the telephone or in person.
• Assists customers with questions pertaining to fitment of parts purchased from the company and identifies appropriate parts required for repairs/desired modification.
• Installs aftermarket parts on customers' motorcycles post purchase.
• Processes/prepares responses to customer correspondence received through the Tech email port via the internet.
• Describes to customer specifications, parts and accessories offered through the catalog and other vendors.
• Completes any follow-up work required to ensure complete and accurate customer service and accurate installation.
• Maintains and updates technical knowledge of the latest parts, service updates, and accessories by reviewing industry periodicals and web sites.
• Uses computer to access customer records and enter/update appropriate customer information for the processing of sales orders.
• Sells Gold Club Memberships to customers.
• Provides technical support/training to non-technical sales staff.
• Assists other technicians and sales staff with projects and questions.
• Demonstrates flexibility in work schedule.

Educational and Experience Requirements

A graduate of a certified school for Harley-Davidson and/or metric technicians and/or possess a minimum of two years of experience repairing Harley-Davidson and/or metric motorcycles. Previous experience in retail is preferred.

Other Special Requirements

• Must have a valid Florida State Driver's License with motorcycle endorsement.
• Effective merchandising and communication skills.
• Ability to deliver superior customer service and sound technical advice.
• Basic computer skills including knowledge of MS Word and Outlook.
• Ability to work under a flexible schedule that may fluctuate with seasonal demand, including day, night and weekend availability.

Physical Demands

• While performing the duties of this job, the employee is required to stand; use hands to finger, handle, or feel; reach with hands or arms; and talk or hear.
• The team member is frequently required to walk and stoop, kneel, crouch, or crawl.
• This position must regularly lift and or move up to 20 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.
• Must be able to work in a constant state of alertness and in a safe manner.

Benefits

• Hourly base rate + commission + SPIFFS.
• Work in an industry that you are passionate about!
• Amazing employee discounts on all our great products.
• Great work/life balance.
• Training and development.
• Career opportunities.
• Just an all-around excellent place to work!!