Retail Network Project Manager, Infrastructure Services

Summary

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization.

IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.”

Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here.

Infrastructure Services is part of IS&T and the foundation of Apple's global network operations — managing data center equipment and systems to deliver compute, storage, and networking services for teams across Apple, including its internal developer community. From individual facilities to a worldwide network, Infrastructure Services ensures the technology underneath everything works without question.

We are looking for an experienced Project Manager to support this work, including initiatives supporting the introduction of new products and technologies into Apple Retail.

About the role

As a Project Manager, you will be responsible for coordinating and supporting technology deployments and initiatives across Apple Retail locations globally. You will partner closely with cross-functional teams, including Retail, engineering, logistics and warehouse teams, and external service providers to plan and execute projects successfully. The role requires strong ownership, organization, and the ability to manage multiple priorities in a fast-paced, dynamic environment.

Responsibilities

• Manage and coordinate projects from planning through execution and completion, ensuring alignment with established scope, schedule, and project objectives.
• Support the introduction of new products, technologies, and solutions into the retail environment.
• Coordinate activities across multiple Geo's and work with globally distributed teams and stakeholders.
• Collaborate with cross-functional teams, including Retail, engineering, operations, logistics/warehouse teams, and professional services vendors.
• Develop, maintain, and oversee project schedules, milestones, dependencies, and deliverables.
• Coordinate deployment activities, including scheduling, equipment and material readiness, logistics, onsite support, and remote technical support.
• Identify project risks, issues, and dependencies and work with appropriate stakeholders to drive resolution.
• Facilitate project meetings with internal teams, vendors, and other stakeholders to review status, priorities, risks, and outstanding actions.
• Manage project deliverables and drive closure of open items to maintain alignment with project goals and timelines.
• Adapt project and deployment plans as business requirements or priorities change and communicate changes to relevant stakeholders in a timely manner.
• Provide regular project status updates, including progress, risks, issues, dependencies, and upcoming milestones.
• Maintain project documentation and ensure relevant information is communicated effectively across project teams.
• Support continuous improvement of project management processes, tools, and ways of working.

Minimum Qualifications

• Experience managing projects in complex, cross-functional environments.
• Demonstrated experience managing project schedules, deliverables, risks, dependencies, and stakeholder communications.
• Ability to work independently while collaborating effectively with internal teams, external partners, and vendors.
• Ability to communicate effectively with both technical and non-technical stakeholders.

Preferred Qualifications

• Bachelors Degree with 3+ year of experience managing projects in complex, cross-functional environments.
• Experience supporting technology, infrastructure, retail, deployment, or similar programs.
• Experience working with cross-functional teams and coordinating activities across multiple stakeholders.
• Experience working with geographically distributed or global teams.
• Experience coordinating vendors, logistics, equipment deployments, or onsite implementation activities.
• Strong problem-solving skills and the ability to adapt to changing priorities and project requirements.