Retail Readiness Program Manager

Summary

Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.

Apple’s worldwide Retail Engagement, Marketing and Merchandising (REMM) team creates and delivers programs, campaigns, initiatives, and experiences that help Apple Retail’s customers and teams discover, buy, and go further with Apple products and services. These efforts increase awareness, drive conversion, and grow affinity for Apple.

Apple Retail is seeking an outstanding Program Manager within REMM's Stores Readiness team. This team sits at the center of Retail, supporting key pan-Retail programs, and is responsible for connecting strategies and plans across teams to drive key initiatives forward.

About the role

The Retail Readiness Program Manager will be responsible for managing significant cross-functional programs related to Apple Retail’s New Product Introduction strategy, product lifecycle programs, and stores readiness globally.

This role delivers best-in-class program management across the Retail organization — creating detailed operational plans that enable broad cross-functional teams to deliver excellence across all retail stores for all key moments. They will own the overall management, coordination, and delivery of key initiatives, serving as a liaison with cross-functional teams and Leadership across Retail and the broader Apple organization.

Responsibilities

• Own program delivery end-to-end — establish and manage the Plan of Record, drive initiatives from due diligence through completion and lessons learned, and ensure systems are in place for flawless execution across all key moments in Apple Stores
• Lead cross-functional program teams, owning timeline, budget, deliverables, dependencies, risk mitigation, status reporting, Leadership communications, pan-Apple alignment, and approvals
• Structure ambiguity into action — creatively problem-solve, weigh implications, track critical milestones, propose changes, build contingency plans, and know when to escalate
• Build and sustain relationships with corporate partners, field teams, and vendors globally to ensure aligned readiness plans and deliver the best possible experience for Apple Retail customers
• Drive continuous improvement by partnering with cross-functional teams to identify and implement enhancements to program management processes and practices
• Operate with high agency — proactively drive problem-solving and influence work-streams end-to-end, independent of direct oversight
• Create and deliver compelling presentations to communicate plans, progress, and outcomes to stakeholders and Leadership
• Manage multiple programs concurrently with strong organization, time management, and attention to detail

Minimum Qualifications

• 7+ years experience in Project/Program Management experience, or equivalent in PMO, Readiness, Strategy, or Operations
• Demonstrated success managing multiple projects, priorities, and people concurrently in a fast-paced, high-growth, results-driven environment
• Excellent problem-solving and facilitation skills, with the ability to effectively run meetings and align partners across multiple functions
• Proven experience building and managing relationships cross-functionally across large, global organizations, including the ability to interact effectively and diplomatically with senior leadership
• Self-starter with exceptional time management and organizational skills, strong attention to detail, and a can-do, motivational presence

Preferred Qualifications

• 7+ years of retail operational or retail program management experience, with prior experience in strategy, customer journey, and/or a broader Retail function
• New Product Introduction and Go-to-Market strategy experience is a plus.
• Proven track record leading sophisticated, high-stakes programs — including long-term roadmap creation, go-to-market initiatives, and retail-focused commercial and seasonal campaigns — under pressure and tight timelines
• Skilled at analyzing complex datasets and insights, turning numbers into narratives that drive action