Retail Regional Director I GR North

About the role

• General Information
• Primary Location: Grand Rapids
• Employee Status: Full-Time
• Workplace Type: Fully On-Site

About this position

The Retail Regional Director is a senior leader accountable for executing LMCU's strategic growth priorities within their assigned markets. This role drives market penetration, growth performance, and operational excellence by translating strategy into disciplined execution. The Retail Regional Director leads and develops Branch Market Leaders to deliver results, build strong accountability, and deepen member relationships. This leader champions a high-performance culture focused on growth, service excellence, and consistent execution across the branch ecosystem.

What you'll do

Leadership Development & Team Management

• Hold Branch Market Leaders accountable for executing LMCU initiatives, achieving performance goals, and maintaining operational discipline.
• Lead, coach, and influence Market Leaders to build high-performing, collaborative teams that deliver consistent, exceptional member experiences.
• Establish and reinforce a culture of accountability, teamwork, and trust across assigned markets.
• Guide leaders to proactively address challenges through strong relationships, effective problem-solving, and constructive dialogue.
• Ensure Market Leaders prioritize talent development, succession planning, and a positive, engaging work environment.

Operational Oversight & Compliance

• Ensure leaders maintain strong compliance, operational accuracy, and risk management in alignment with LMCU policies, regulatory standards, and industry requirements.
• Oversee regional financial performance by guiding forecasting, resource allocation, and expense management to support profitability and strategic growth.
• Champion LMCU's vision and strategic initiatives by leading leaders through clear communication, effective change management, and disciplined execution.

Member Experience & Relationship Management

• Set expectations and guide leaders to deepen member relationships through proactive engagement, education, and tailored financial solutions.
• Encourage and support leaders in identifying and pursuing community involvement and networking opportunities that align with LMCU's mission, values, and market growth priorities.

Growth

• Set clear expectations and guide Market Leaders to develop and execute sales strategies that achieve regional growth goals and performance targets.
• Establish a clear vision for market expansion and long-term success, translating enterprise growth objectives into actionable regional and market plans.
• Guide and coach Market Leaders to reinforce the behaviors, activities, and accountability required to deliver a consistent member experience while achieving sales and growth results.
• Ensure alignment and collaboration across departments by fostering strong partnerships that support market growth, strategic initiatives, and LMCU's overall mission.
• Adhere to and champion our core values of curious minds, collaborative hearts, and continuous excellence
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

What you'll bring

• Five to eight years of similar or related experience, including preparatory experience.
• A college degree (preferred), or equivalent industry experience.
• Extensive knowledge of consumer and business banking products and services.
• Proven ability to meet sales targets and lead in a fast-paced, customer-focused environment.
• Strong leadership and mentorship experience, with a track record of coaching teams and building collaborative environments.
• Critical thinking and problem-solving skills to mitigate risk and resolve issues in a timely and professional manner.

What you'll get

• All Employees: weekly pay and retirement savings options.
• Full-Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.
• To see a full list of our benefit offerings, check out this helpful guide!

• If you lack access to the internet or require an accommodation in the application process, please send your resume via mail to P.O. Box 2848, Grand Rapids, MI 49501-2848.
• LMCU is an Equal Opportunity Employer