Retail Sales Associate

Organization Overview

The Florida Panthers are in their 33rd season in 2026-27 as one of the National Hockey League's premier franchises. As back-to-back Stanley Cup Champions in 2024 and 2025, the Panthers have won 11 of their past 12 postseason series and captured four Eastern Conference Championships. The organization is led by President of Hockey Operations & General Manager Bill Zito, entering his seventh season, and President of Business Operations Michael White, beginning his first full season.

Anchored by a championship culture on the ice, the Panthers are equally committed to building a world-class sports and entertainment platform off of it. The organization focuses on delivering an elite guest experience across all venues, deepening the connection between the team and the South Florida community and continuing to grow the sport for the next generation.

The Panthers operate four facilities in Broward County: Amerant Bank Arena in Sunrise which is home of Panthers home games, concerts and events, Panthers IceDen in Coral Springs, the state-of-the-art Baptist Health IcePlex in Fort Lauderdale and renovated War Memorial Auditorium which hosts concerts and events year-round.

The Panthers are owned by Vincent J. Viola, a graduate of the United States Military Academy at West Point and a veteran of the U.S. Army. That foundation of selfless service shapes the organization's identity at every level.

The Panthers' pillar program, "Heroes Among Us," honors a U.S. military veteran at every home game, and the Florida Panthers Foundation directs its efforts across four core pillars: veterans' affairs, children's health and education, raising awareness for the endangered Florida Panther and growing youth hockey throughout the region.

The organization remains deeply committed to empowering and strengthening the diverse communities of South Florida and the tri-county area.

About the role

• Organization: Florida Panthers Hockey Club
• Department: Retail - War Memorial
• Reports To: Retail Supervisor
• FLSA Status: Non-Exempt (Hourly)
• Employment Type: Part-Time
• Location: FTL War Memorial, Fort Lauderdale, FL - On-Site
• Schedule: Flexibility required for evenings, weekends, and holidays based on event schedule

Job Summary

The Retail Sales Associate has the opportunity to develop great relationships with repeat customers while informing first-time visitors of everything we have to offer. This role is responsible for enhancing the customer experience and generating sales across all War Memorial retail operations.

Essential Duties & Responsibilities

• Process sales on point-of-sale system and maintain accuracy of cash drawer
• Greet and assist guests with a friendly, professional demeanor
• Assist guests with purchasing decisions across all retail offerings
• Assist with fitting guests in hockey and figure skating equipment and finding correct sizes
• Sharpen skates and repair equipment as needed
• Maintain pro-shop as merchandised and ensure all retail areas remain clean and organized
• Apply names and numbers to jerseys using heat press
• Additional projects, tasks, and events as assigned

Qualifications

• Retail experience required
• Familiarity with hockey and figure skating equipment fittings, repairs, and sharpening preferred
• Familiarity with operating a point-of-sale system
• Highly organized with the ability to multi-task in a fast-paced environment
• Self-starter with a high degree of enthusiasm and ability to work well under pressure
• Strong interpersonal and communication skills

Position Type / Expected Hours of Work

This is a part-time, non-exempt (hourly) position. Must be able to work flexible hours, nights, weekends, and holidays as needed.

At the Florida Panthers Hockey Club, Arena Operating Company, Panthers IceDen, Sanza Food Service, War Memorial Benefit Corporation, and FLA Team Shop, we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business.

We welcome all to apply and join our team.