Retail Sales Keyholder- Part Time- Newbury Street

Closing Date for Application: Monday 30/11/2026

At Genuit Group, we combine long-term stability with a culture built on teamwork, accountability and continuous improvement. We encourage fresh ideas, invest in development and are committed to creating a safe, inclusive and supportive workplace where everyone feels like they belong.

We are looking for an experienced and motivated Credit Controller to join our finance team. This is an excellent opportunity for a proactive, commercially minded individual who enjoys working with customers, managing targets and taking ownership of the credit control process.

You will be responsible for managing a portfolio of customer accounts, ensuring payments are collected on time, resolving invoice queries and maintaining accurate customer account information. You will work closely with customers and internal teams to minimise overdue debt, maintain strong cash flow and support the wider finance function.

Key Responsibilities

• Manage a portfolio of customer accounts, ensuring invoices are collected promptly and within agreed terms.
• Monitor and chase aged debt, taking appropriate action to minimise bad debt.
• Allocate customer payments accurately and maintain up-to-date account records.
• Work towards monthly cash collection and receivables targets.
• Manage held orders and maintain appropriate customer credit limits.
• Prepare cash forecasts and contribute to monthly reporting.
• Register, investigate and resolve customer invoice queries in a timely and professional manner.
• Raise credit notes where appropriate or communicate credit refusals to customers.
• Arrange customer collections and liaise with the internal Transport team.
• Raise stock correction invoices and complete relevant query and re-order forms.
• Maintain team performance information, including Pivot Table reporting.
• Complete daily banking and support month-end close and reporting activities.
• Handle inbound and outbound telephone calls and respond to customer and internal emails.
• Use courier websites and relevant systems to support customer requirements.
• Issue final notices/Letters Before Action (LBA) to overdue customers in accordance with company policy.
• Maintain accurate customer master data, including resolving EDI errors.
• Process and obtain Price Credit approvals through IFS.
• Provide support during internal and external audits.
• Work collaboratively with colleagues across Finance, Sales, Transport and other departments.

About You

We are looking for someone who is organised, analytical and persistent, with excellent communication skills and a strong customer-focused approach.

You will ideally have

• GCSE Grade A-C in Maths and English, or equivalent.
• Previous Credit Control experience is essential.
• Experience using accounting software; IFS experience would be advantageous.
• Strong IT skills, particularly Microsoft Office packages and Excel.
• Excellent attention to detail and a diligent, methodical approach.
• The ability to work effectively to deadlines and under time pressure.
• Strong analytical and critical-thinking skills, with the confidence to make decisions using your own initiative.
• Excellent communication skills and the ability to communicate effectively at all levels.
• A proactive and inquisitive approach to investigating and resolving challenging queries.
• Persistence and determination when managing overdue accounts.
• A positive, enthusiastic approach to working towards challenging targets.
• A highly collaborative working style and the ability to thrive within a team environment.
• Experience working within a manufacturing environment would be beneficial.

What We're Looking For

• This role would suit a confident and commercially aware Credit Controller who enjoys building professional customer relationships while also being comfortable having challenging conversations about overdue payments.
• You will be someone who takes ownership, asks questions when something doesn't look right and is committed to finding effective solutions. If you're methodical, proactive and motivated by achieving results, we'd love to hear from you!

Working Hours & Benefits

• Monday to Friday, 9am - 5:00pm
• Hybrid working: 3 days in the office, 2 days from home
• Contributory pension scheme - matched up to 8%
• Life assurance
• Enhanced Maternity & Paternity pay
• Save as you earn Sharesave Scheme
• Various health & wellbeing initiatives including complimentary occupational health on-site physiotherapy and counselling services
• Staff discount on all Genuit Group products

Here at the Genuit Group we recognise and develop the contribution our people make to the Group's success and are committed to attracting talent from the widest pool. We have a role to play in making the built environment more sustainable, building a low carbon business ourselves as well as delivering sustainable solutions at scale.