Retail Store Manager

The Mission

After the success of our Toronto and Vancouver flagships and several pop-ups, we're turning our New York pop-up into a permanent flagship. We're looking for an exceptional Store Manager to lead it with ownership, operational rigor, and a customer-first mindset. Reporting to the Director of Retail Strategy & Operations, you'll own the store's day-to-day performance, operations, and visual standards, leading the team to deliver an in-store experience that reflects Cozey's brand and drives business results.

What you'll be doing

• Lead day-to-day store operations, including scheduling, team coordination, floor set updates, and maintaining a high standard of store presentation.
• Ensure strong operational discipline, including accurate inventory management, coordination of shipments and transfers, vendor oversight, and budget awareness.
• Build, refine, and enforce simple, effective SOPs that support smooth, consistent, and scalable store operations.
• Track, analyze, and report sales and performance metrics, turning insights into concrete actions that improve conversion, average transaction value, and overall results.
• Drive sales performance through strong floor leadership, ensuring effective coverage, active selling behaviors, and a customer-first mindset across the team.
• Deliver an elevated and consistent customer experience, ensuring every interaction feels welcoming, personalized, and aligned with Cozey's brand promise.
• Recruit, develop, and motivate a high-performing team, providing ongoing coaching, constructive feedback, and clear development paths.

We'd love to hear from you if you have

• 3-5+ years in a retail store leadership role with strong operational, team building, and customer service experience.
• A builder and doer-you love making systems better, solving problems, and rolling up your sleeves to get it done.
• Obsessed with organization, structure, and keeping operations humming.
• Comfortable with data and dashboards-you use numbers to coach, plan, and improve.
• A natural communicator and motivator, equally skilled at training, listening, and energizing a team.
• Passionate about interior design, retail innovation, and hospitality.

We care about you

• Competitive salary dependent upon experience and a comprehensive benefit package.
• Bonus program.
• Generous paid time off.
• Dynamic and inclusive work culture.
• Opportunity for career growth and development within a fast-growing start-up.

Additional information

Please note that we may use AI-powered tools to support parts of our hiring process, such as application screening and interview coordination. These tools help us focus our time where it matters most: getting to know candidates. All hiring decisions are made by people, and we're committed to a fair and inclusive process.