Retail Store Manager

Store - DES MOINES-ANKENY, IA

Store Managers are expected to spend the vast majority of their time on managerial work. This includes leading and managing a team; holding the team accountable to deliver a great customer experience while achieving the desired results; ensuring the store and team is ready to deliver the Customer Brand Promises; and planning and communicating store workload activities and KPI's to ensure proper execution by your team within budget. Minimal, if any, time is expected to be spent on non-managerial tasks, such as cashiering, setting POGs, and stocking shelves.

Major Activities

• Lead and manage all aspects of the store, including adherence to Standard Operating Procedures (SOP's) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
• Deliver sales plan/profit plan and other KPIs in conjunction with our annual performance objectives; manage the store team to achieve their role KPI's
• Lead the execution of our customer brand promises.
• Implement and lead the shrink and safety programs to deliver goals
• Use the company tools to set, prioritize and communicate goals and provide overall management to team members and customers.
• Staff the store with qualified Team Members: Hire, train, observe and coach the team to achieve results; lead the performance management process, and if necessary, disciplinary process; identify talent and develop Team Members for advancement; utilize the leadership competencies for continued self-development
• Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image and serves as a role model for others
• Serve as Manager on Duty (MOD)
• Maintain Operational understanding of all store departments; cross trained, and ensures all Managers are cross trained in Custom Framing selling and production

Minimum Type of experience the job requires

• 5+ years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
• 2+ years of experience directly supervising a diverse team, including performance management and talent development.

Physical Requirements

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching and stretching
• Some lifting of heavy items and accessing high shelves by ladder or similar equipment
• If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation

Work Environment

• Public retail store setting supervising Team Members and taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

• At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration.
• As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca.
• The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise.
• Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.

Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options.

• All team members enjoy everyday perks such as employee discounts and access to partner discount programs.
• For a summary of benefits, visit the Michaels Benefits at a Glance page.
• For additional information regarding benefits, visit MIKBenefits.com

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