Retail Supervisor

About the role

Are you a person who enjoys helping others? Are you currently seeking fulfillment in your professional life?

Hope Services is Silicon Valley’s leading provider of services to people with developmental disabilities and mental health needs. We seek candidates who share our inspirations & aspirations. Selection of staff is made on a competitive basis, and we are committed to promoting diversity, equity, inclusion & belonging at all levels..

• >>>>> 2025 Winner of Mercury News Best in Silicon Valley <<<<<
• >>>>> ASPIRE to Excellence CARF Accredited <<<<<
• >>>>> 2024 Great Nonprofits Top-Rated Nonprofit <<<<<
• >>>>> Four-star Charity Navigator <<<<<
• >>>>> 2024 Candid Gold Seal of Transparency <<<<<
• *Pay Rate: $20.20/hr

Summary

To supervise front-end operations and assure proper customer service. Retail Supervisor will be responsible for smooth running of the sales floor and proper cash handling.

Essential Functions

The following responsibilities represent the essential functions of the position. An employee in this classification is responsible for carrying out the following functions:

• Supervise the floor staff including cashiers, floor clerks and volunteers.
• Assures proper display of product in order to meet customer expectations.
• Provides high level of customer service, trains staff to perform quality customer service.
• Maintains adequate staffing on the floor to meet store demands.
• Supervises retail associates as assigned, providing ongoing training and support as needed.
• Leads staff to assure a cooperative work environment for the team.
• Responsible for scheduling and covering breaks and meals of floor staff.
• Assures compliance with all building maintenance and safety practices to assure a safe work environment.
• Performs pricing of materials, assures appropriate documentation and deposit of money collected from local sales.
• Acts as a mandated abuse reporter.
• May perform other duties as assigned to assure efficiency of operations.

Supervisory Responsibility: Provides training and leadership functions for daily supervision of retail associates.

Qualifications Required

Experience working in a retail or clothing store is desirable.

Required Knowledge and Skills

• Ability to communicate in a positive manner.
• Ability to read, write and communicate in English.
• Knowledge of HOPE and ability to communicate information about HOPE
• Knowledge of what items are acceptable products and what are unwanted items.
• Ability to supervise others and provide a learning environment.
• Ability to stand at a work station for long periods
• Ability to lift and move 40 lb. loads
• Use of hand trucks and hydraulic lifters and other machinery.

Environmental Conditions

• Store environment.
• Constant physical activity, lifting, moving and sorting large loads of materials all day long.
• May be exposed to dirt and dust.

• Do you have what it takes to make a difference?
• Inspire and be inspired!
• Hope Services takes immense pride in maximizing our employee engagement.
• Will you join us??