Retirement Processing Supervisor

About the role

• Agency
• Dept of State Treasurer
• Division
• Retirement Division
• Job Classification Title
• Program Supervisor I (NS)
• Position Number
• 60009140
• Grade
• NC14

Description of Work

This position is located in the Retirement Processing Section of the Retirement Systems Division. This position is one of two in Retirement Processing responsible for directing and supervising all work activities to include determining member eligibility for retirement, calculating and verifying benefits, researching difficult and complex case matters, providing correspondence regarding retirement options and ensuring quality control. This position is directly responsible for providing guidance and interpretations for the laws governing the Retirement Systems.

Knowledge Skills and Abilities/Management Preferences

*The anticipated hiring rate for this position is up to $69,121.00, based on available funding and internal equity considerations.*

Description of Work

• Directs a staff of Administrative Specialist and Program Coordinator positions executing the requirements of the Retirement Processing Section administered by the Retirement System Division
• Reviews and maintain various metrics supporting quality, timeliness, and customer service in accordance with DST goals and objectives
• Conducts performance counseling; participates in the disciplinary process
• Provides training and mentoring for staff
• Research, manages, and resolves high level and /or more complex cases

Knowledge Skills and Abilities/Management Preferences

Qualified applicants must possess, and application must clearly reflect work experience that demonstrates the following:

• Considerable knowledge of the North Carolina Retirement plan, retirement laws, and their application
• Ability to organize, direct, and prioritize office workflow
• Ability to manage individual cases and sensitive situations that require more judgement and diplomacy

Inquiries and applications will be kept strictly confidential.

Salary Range - $52,592-$92,036

Position is Not-Subject to FLSA Overtime

This position may be assigned additional job functions as needed. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice based on business conditions or as required by the agency to fulfill its mission.

Minimum Education and Experience

• Some state job postings say you can qualify by an "equivalent combination of education and experience."
• If that language appears below, then you may qualify through either years of education, years of directly related experience, OR a combination of both.
• See oshr.nc.gov/experience-guide for details.

• The minimum Education and Experience is a bachelor's degree from an appropriately accredited institution and three (3) years of experience related to the area of assignment; or an equivalent combination of training and experience.
• Important: This posting closes at 11:59:59 PM the night BEFORE the End Date above.
• If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program.

• This position currently qualifies for a hybrid telework option with routine office and remote workdays.
• The NC Department of State Treasurer trusts our employees to be self-motivated and successful in hybrid/remote roles.
• Telework options are subject to change at the discretion of management.

Nc State Health Benefits

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NC Flex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Visit the website for State Benefits

Supplemental and Contact Information

DST fills positions with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

Application Process

Be sure to complete the application in its entirety. Resumes will not be accepted in place of completing this application.

• Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
• Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers.
• Applicants will be subject to a criminal background check.
• Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.
• Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.

Degree/College Credit Verification

Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations, and cover letters may be uploaded with your application.

Veterans' and National Guard Preference

• Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.
• Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.

Background Check

• The selected candidate will be subject to a criminal history background check through Castle Branch.
• One or more of the following may also be reviewed, depending on the nature and requirements of the position: employment history, professional references, credit history, and educational verification (i.e., degree, license, or official transcript).
• The selected candidate will be required to pass the background check to the satisfaction of the North Carolina Department of State Treasurer. All offers of employment are conditional until the satisfactory completion of the background check.

Contact Information

• If there are any questions about this posting, other than your application status, please email the NC Department of State Treasurer at.
• The Department of State Treasurer's campus is located on Atlantic Avenue, is surrounded by many shopping centers and restaurants, has access to a 24-hour 7-day a week free gym on the campus, and has free employee parking.

Minimum Education and Experience

• Some state job postings say you can qualify by an "equivalent combination of education and experience."
• If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.
• See the Education and Experience Equivalency Guide for details.