Revenue Control & Collection Analyst

About the role

• Location
• Key Tower - 127 Public Square
• Business

We believe home is more than a place to live. It's where life happens; connections are made, and communities grow. That's why we're committed to creating welcoming places where our residents feel at home, and our people have the opportunity to make a meaningful impact.

If you're ready to be a part of our team, we encourage you to apply.

Position Summary

The RCC Analyst ensures that the revenue collection move-out process is optimized to ensure efficient execution for the sites and collections team. Responsible for analyzing metrics to identify compliance gaps, develop and deliver training, and improve property process. Accountable for execution of collections process for complex, high volume portfolio of properties, maintaining the accuracy of billing in the property management system, with external collection agencies, and monitoring compliance with applicable rules and regulations.

The Cleveland corporate office follows a hybrid work model that requires employees to be in the corporate office at least four days per week to foster collaboration, innovation, and team celebration.

Essential Job Functions

• Investigate and resolve complex issues and/or problems which may arise from resident and property employee inquiries, inadequate documentation, property management software questions and resident account reconciliations. Perform telephone support for site employees to instruct or resolve questions relating to the property management software or resident accounts. Conduct detailed research and investigation as needed with minimal or no management supervision. Negotiate and administer former resident repayment agreements OR review, initiate or process electronic records with third party collection agencies. (20%)
• Audit resident lease applications and lease documents, final move out account statements for refund or debt validity and bank deposit transactions, ensuring proper documentation, approval and accurate entry in the property management system. (15%)
• Analyze metrics around revenue collections, move-out, process to identify compliance gaps and opportunities for improvements. Develop materials and conduct onsite employee training. Draft or update Policy & Procedure documentation as needed. (40%)
• Collaborate with internal and external legal counsel to attain knowledge of regulations and procedures. Act as Revenue & Collections subject matter expert for operations meetings, projects and cross-functional teams to explain processes, identify change impacts, etc. (10%)
• Administer external collections process to ensure that proper documents are retained. Process payments received and update property management software. Review results of performance of third party collection agencies. (10%)
• Assist operations specialists to coordinate compliance reviews with internal and external reviewers. (5%)

Education

This position requires a(n) Associate Degree in bookkeeping, management or related discipline

Below is the required/preferred work experience for this position

• 3 - 4 Years experience in accounts receivable or other bookkeeping position - Required
• 3 - 4 Years residential property management or collections experience and knowledge of applicable regulations - Required

Compensation

Commensurate with Experience $24.34 - 34.07 hourly

The Benefits of Working at LyvWell

Benefits designed to help you grow, thrive, and live well.

• Full benefits package
• Vacation/PTO Policy
• 401(k) Retirement Plan Plus Employer Match
• Bonus or Commission Programs
• Education Assistance
• Associate Housing Discounts