Revenue Cycle Managed Services Operations Lead

About the role

Impact Advisors, LLC is a nationally recognized healthcare management consulting firm delivering Best in KLAS advisory, implementation, and optimization services. We are driven by a commitment to exceed client expectations and are proud to be a trusted partner to many of the nation's leading healthcare organizations. Our mission to drive patient-centered, value-driven outcomes has earned us prestigious industry accolades.

Job Overview

Impact Advisors is seeking a motivated and detail-oriented Operations Lead to support operational performance, reporting, and project execution across both internal initiatives and client engagements. This individual will play a key role in coordinating operational activities, developing meaningful performance reporting, managing deliverables, and driving continuous improvement efforts within the RCMS practice.

The ideal candidate possesses strong analytical skills, experience working within healthcare revenue cycle operations, and the ability to effectively manage multiple priorities in a fast-paced consulting environment. This role offers an opportunity to collaborate with RCMS leaders, operational teams, and healthcare clients to deliver measurable business outcomes and exceptional client experiences.

Responsibilities

Revenue Cycle Operations & Reporting

• Develop, maintain, and distribute operational performance dashboards and reports for internal leadership and client stakeholders.
• Analyze key revenue cycle metrics including accounts receivable, cash collections, denial management, productivity, quality, and service-level performance.
• Monitor operational trends and identify opportunities to improve efficiency, performance, and client outcomes.
• Support monthly, quarterly, and annual business reviews through data analysis and presentation development.
• Ensure reporting accuracy and consistency across multiple client engagements and internal initiatives.
• Create ad hoc analyses and executive-level reporting to support operational decision-making.

Project Leadership

• Coordinate project activities across cross-functional teams, ensuring deliverables are completed on time and within scope.
• Facilitate project status meetings, document action items, and monitor progress against established objectives.
• Identify project risks, dependencies, and barriers and proactively escalate concerns to leadership.
• Support implementation of process improvement initiatives using data-driven methodologies.
• Assist in the development and execution of operational strategies that improve service delivery and client satisfaction.

Client Support

• Serve as a trusted operational resource for client engagement teams.
• Prepare client-facing presentations, status reports, and executive summaries.
• Partner with client leadership to understand reporting needs and operational priorities.
• Support client onboarding, transitions, and ongoing managed services operations.
• Foster strong working relationships with clients through responsiveness, professionalism, and effective communication.

Internal Practice Contributions

• Contribute to the enhancement of RCMS tools, templates, methodologies, and best practices.
• Support resource planning, operational forecasting, and capacity management activities.
• Participate in practice development initiatives, knowledge-sharing activities, and process standardization efforts.
• Assist leadership with strategic planning and operational reporting across the RCMS practice.

Qualifications

• Bachelor's degree in healthcare administration, business administration, finance, accounting, health information management, or a related field.
• 2-3 years of experience in healthcare revenue cycle operations, healthcare consulting, managed services, or operational project management.
• Experience developing operational reports, dashboards, and performance metrics.
• Experience leading project workstreams or coordinating cross-functional initiatives preferred.
• Exposure to hospital or physician revenue cycle functions, including patient access, billing, accounts receivable, denial management, or revenue integrity preferred.
• Strong analytical and problem-solving abilities.
• Advanced Microsoft Excel skills, including pivot tables, formulas, and data analysis.
• Experience with Power BI, Tableau, Workday reporting, SQL, or other business intelligence tools preferred.
• Strong project management and organizational skills to prioritize and manage multiple, concurrent tasks.
• Detail-oriented with a commitment to delivering high-quality work.
• Ability to work independently while collaborating effectively across teams.

Additional information

For salaried positions, this role may also be eligible for an annual performance bonus. Additional benefits and perks may also be available, depending on the position and employment terms. This range reflects consideration of several factors, including skills, experience, training, certifications, and organizational needs.

Our People and Culture

At Impact Advisors, we cultivate a caring, fun, honest, and autonomous work environment. Our success stems from our associates' dedication and a shared mission to create a "Positive Impact." We embrace diversity and inclusion, fostering an environment where all employees feel valued and empowered.

Join Impact Advisors and make a real difference in healthcare.