Ride Technician I

About the role

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

About the role

The Ride Technician I is an entry-level position responsible for performing general maintenance, inspections, and support of rides and attractions in a safe, guest-first environment. This role focuses on foundational technical skills, safety compliance, and completion of required training and certifications.

Key Responsibilities

• Display an understanding of all Ride Standard Operating Procedures.
• Demonstrate consistent execution of all safety policies.
• Understand and adhere to all company policies, including but not limited to those around punctuality, grooming, social media, and confidential information.
• Demonstrate the ability to contribute to a safe environment for animals, ambassadors, and guests.
• Display the ability to utilize all job-related equipment associated with this level.
• Consistently practice safe work habits including, but not limited to, the use of personal protective equipment, proper lifting, and reporting of unsafe conditions.
• Conduct daily ride inspections.
• Perform preventative maintenance and scheduled services.
• Provide support in troubleshooting problems with mechanical, electrical, and pneumatic equipment.
• Develop basic ride management, inventory, and parts knowledge and applications.
• Attain all related check-offs in assigned area(s) for this job level.
• Accurately complete and maintain documentation, including Pre-Op Inspections, CARS, logbooks, and scheduled maintenance services.
• Read and understand blueprints, schematics, and wiring diagrams.
• Replace de-energized electrical components as qualified.
• Comprehend and sign relevant area and department SOP manuals and communication logs.
• Report safety concerns to leadership and respond to emergencies as trained.
• Demonstrate the ability to access and utilize the Safety Data Sheet (SDS) Portal.
• Use hand tools and other equipment in accordance with training and company policies.
• Maintain equipment, tools, and devices required for the role.
• Display responsibility for supplies and company resources.
• Demonstrate awareness of regulators and accrediting bodies.
• Physically prepare facilities for inspections.
• Use supplies efficiently and responsibly.
• Complete area projects, curriculum, training, and assigned sign-offs.
• Assist with preventative maintenance and daily operational projects as assigned.

Teamwork & Communication

• Consistently demonstrate the ability to function within a team environment through professional communication, reliability, a positive attitude, honesty, and effective time management.
• Communicate openly with ambassadors across departments and contribute to area discussions.
• Accept direction and feedback openly and adjust performance accordingly.
• Encourage others and address conflict appropriately.
• Support and contribute to the development of new Ride Technicians.
• Schedule and participate in feedback sessions with mentor(s).

Training & Certification Expectations

Within six (6) months, the ambassador should be certified to demonstrate competency in:

• Three (3) small rides
• Two (2) medium rides
• One (1) large ride
• Non-ride attractions (moving walkways, elevators)

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent required.
• Associate degree, bachelor's degree, or technical certification preferred.
• Valid driver's license and ability to obtain a park driver's license.
• Ability to provide and use basic hand tools.
• Excellent communication skills and basic math abilities.

Physical & Work Requirements

• Ability to frequently lift, push, and pull a minimum of 50 lbs.
• Ability to stand, walk, and work for prolonged periods of time.
• Ability to walk uphill and work at heights above 150 feet.
• Ability to work independently and as part of a team.
• Ability to work in extreme weather conditions.
• Flexible availability, including nights, weekends, and holidays.

Career Progression

• Eligible for Ride Technician II after a minimum of one (1) year at this level, based on demonstrated competency and completion of required training.

The perks of the position

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan